On Nov 27th I purchased an Inspiron 17. I am replacing an XPS 15 L502x but wanted a 17”. Since the XPS doesn’t come in a17” I tried the Inspiron. After trying the Inspiron I realized that the quality was nowhere NEAR that of the XPS in any way shape or form. The Inspiron order has never shown up in my account and I have never gotten any update emails from Dell about this order. So I called to initiate a return. After almost an hour of being on hold and being transferred a couple of times I got disconnected.

I decided to try to initiate a return via the Dell website. I completed the request and got an email saying I would get an email within 30 minutes with instructions on the return. Six hours later – still no email so I called again and went through essentially the same process, being transferred and eventually disconnected after almost an hour of hold time.

I want to return the Inspiron and my thinking was to forget the 17 inch and get another XPS, 15 (and spend a ton more $$) since it’s been such an awesome laptop.

This whole experience with Dell is making me rethink that. I have been a Dell customer since 2001 and this would be my 5th Dell computer.

I’m not feeling the love.