Hi there.

Purchasing my Alienware M14X last year, I specifically purchased the "3 years Next Day In-Home Hardware & Premium Software Phone Support" (found @ http://www1.euro.dell.com/content/topics/global.aspx/services/service-contracts/service-contracts?c=ie&l=en&cs=iedhs1 (http://www.dell.com/downloads/global/services/sd/pps-uk-irl-service-description-010812.pdf)).

Looking at my warranty details for my machine, I see:

• LS - Premium Hardware and Software Support - runs until 2015 (the full three years)
• Next Business Day - lapsed after 1 year.

Can someone confirm that http://www.dell.com/downloads/global/services/sd/pps-uk-irl-service-description-010812.pdf is the same as "LS - Premium Hardware and Software Support"?

In addition, emailing in, I was told I have "PPS Premium Phone Support NBD" until 2015 (and this appears in my warranty details when I go through the US site, versus the Irish site)?

Can someone confirm that I 100% have the "3 years Next Day In-Home Hardware & Premium Software Phone Support" I originally paid for?