IPMI and Serial over Lan (SOL) management on the DD2500 became available with DD OS 5.4.0.6.

This article explains how to configure the port and important port limitations.

After configuring the BMC port, you try to access the system using ipmitool and the following message

is received:

sysadmin@dd890-rtp1# ipmi remote console ipmi-target 10.25.18.123 user test 
password abc123
Activate Session command failed
Error: Unable to establish LAN session
Get Device ID command failed **** Cannot get remote bmc info.

• EMC/Data Domain System DD2500
• Software Versions 5.4.0.6 and higher

IPMI functions were not supported by DD OS until DD OS 5.4.0.6, With the new

BMC Firmware found in DD OS 5.4.0.6, IPMI and SOL functionality was added.

With the functionality, there are some limitations that a user may run into.

These limitations will be addressed at a later date within a DD OS update.

IPMI and SOL is supported on a DD2500 running DD OS 5.4.0.6 and greater.

The default factory setting has IPMI disabled and IPMI over LAN disabled.

This can be verified by running the command:

• ipmi show config at a CLI prompt

sysadmin@localhost# ipmi show config Console: serial Port Enabled DHCP IP Address Netmask Gateway

----- ------- ---- ---------- -------------- --------

bmc0a no yes 1.1.1.1* 255.255.255.0* 0.0.0.0*

----- ------- ---- ---------- -------------- --------

* Value from DHCP

Enable the bmc port:

• ipmi enable bmc0a

​sysadmin@localhost# ipmi show config 
Console: serial Port
Enabled DHCP IP Address Netmask Gateway 
---- ------- ---- ---------- -------------- -------- 
bmc0a yes yes 1.1.1.1* 255.255.255.0* 0.0.0.0* 
----- ------- ---- ---------- -------------- -------- 
* Value from DHCP

Set an IP Address. EMC/Data Domain best practices recommend a static IP Address.

• ipmi config bmc0a ipaddress 10.25.18.121 netmask 255.255.255.255 gateway 10.25.18.1

​sysadmin@localhost# ipmi show config

Console: serial

Port Enabled DHCP IP Address Netmask Gateway

----- ------- ---- ---------- -------------- --------

bmc0a yes no 10.25.18.121 255.255.255.0 10.25.18.1

----- ------- ---- ---------- -------------- --------

* Value from DHCP​
Add authorized IPMI users. NOTE: the built in sysadmin account is not added to the ipmi user list by default.

• ipmi user add test password password

sysadmin@localhost# ipmi user list 
Name User Id Privilege
---- ------- -------------
test 3 ADMINISTRATOR 
---- ------- -------------
Total users: 1

Connect the BMC port (also called the Service Network Port or the port with the picture of a wrench).

It must be connected to a port that can negotiate 10M or a 100M speeds.

A connection to a 1Gb only port will cause the failure seen in the example.

The DD2500 will accept ipmi commands from another EMC/Data Domain system

or a Unix host running ipmitool Ver 2.0 or greater. You can also manage power from the System Manager GUI.

​sysadmin@localhost# ipmi remote console ipmi-target 10.25.18.121 user test password abc23 
[SOL Session operational. Use @? for help]
Data Domain OS dd2500-rtp1.datadomain.com login:
Data Domain OS dd2500-rtp1.datadomain.com login: ~ Password: @.
[terminated ipmitool] ​
sysadmin@localhost#

If your problem persists after executing the steps in this article, please contact your contracted support provider, Gather an Autosupport 180561, and Create a service request