UNSOLVED
Dell Data Protection | E - WSprobe error
Hello,
Background: We are performing the Windows upgrade from 1511 to 1703. We are using DDP v8.13.
To prepare DDP, we run 'wsprobe -z' before the Windows 10 upgrade kicks off.
We are hitting an error:
WPRE: Error 0x1f encrypting for "SrvMonOff"
Error 0x1f configuring Registry Monitoring for Windows Upgrade Mode
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and this causes a Windows upgrade prompt to remove DDP and contact Dell Support.
It happens very rarely, but it halts the upgrade process and has a prompt we don't want the user to see. We've been in pilot for the last month and we have had it come up twice.
The first time it happened, we chalked it up to the computer being freshly imaged 1511 and a reboot fixed it. It happened again today and a reboot is not fixing the issue. The second computer has been in production for months and is a daily use machine by a service desk user.
Can anyone give me some insight on why this error happens? How to prevent this error? Anything else we need to keep an eye out for? Logs to check? Help?
Thanks!
