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forward_thinker
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November 7th, 2012 11:00
SupportAssist vs. Dell Integrated Support
We just received a R720 with instructions to use OME with SupportAssist to monitor and ID hardware failures.
What is the difference between OME with the SupportAssist plug-in vs. OME with the Dell Integrated Support plug-in? How do these solutions differ from Proactive Systems Management?
victor_waelchli
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Posted November 7th, 2012 13:00
SupportAssist is the new name for Dell integrated Support for version 1.1. This Plugin to OME is replacing the stand alone Proactive Systems Management.
DELL-Rob C
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2843 Posts
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Posted November 7th, 2012 12:00
Hi and thanks for your post.
Disclaimer: I'm not an expert on Dell Support Assist. The Support Assist forum probably has guys with a lot of the details you'd like.
en.community.dell.com/.../4551.aspx
But the Support Assist plug-in can be installed along with OME to provide these features. If you install it then you can go to the Extensions tab of OME and launch the Support Assist plugin.
I think this new program will replace the PSM program, but again, you might ask the guys over in the other forum.
Hope this helps give you a bit of background. I found a few other links that might help.
Regards,
Rob
en.community.dell.com/.../4551.aspx
en.community.dell.com/.../default.aspx
content.dell.com/.../suppport-assist.aspx