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Black Screen
I have a Dell Inspiron that I purchase 9 days ago and it has not been damaged at all. No drops, spills etc. Yet today the laptop screen just went black. I tried the color hold D key while powering up and it displays the colors and goes through the cycle and the Dell logo displays for a couple of seconds and then the screen goes dark again. How can you purchase a laptop and it work for a week and two days and this happen Dell? I chatted with a Dell support person and he told me I need to take it in for repair. In for repair after 9 days? How am I not receiving a new laptop?
AdrianG001
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Posted April 4th, 2023 01:00
It could be caused by a few things. First step is trying to figure out the cause.
First thing to try is connect to a tv or external monitor. Usually by HDMI. If there is a picture, the problem is probably the LCD panel (screen, monitor, display) they are very easy to replace. An experienced laptop technician can do it in under 5 minutes, everyone else less than a half hour. - if you do not have a picture after the connection to an external monitor, the problem is likely the motherboard, in which case you would be better off getting a new laptop, unless the device is under warranty still. That repair is expensive and difficult.
ejn63
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Posted March 31st, 2023 18:00
If the system was purchased new from Dell, you have 30 days from the date of shipment to request a refund or exchange.
If your system came from another supplier, contact them for your return privilege information.