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Emmanuel Asamoah
1 Message
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609
December 22nd, 2021 01:00
Broken Screen
Please just this morning my laptop(inspiron 7506 2n1) fell and the screen broke. Does my warranty cover screen replacement.
vkvostro15
1 Rookie
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9 Posts
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Posted December 22nd, 2021 13:00
Yes, the warranty covers Accidental Damage. I faced the same situation a year back and I contacted them repeatedly via email & via phone in order to reach to a solution and finally got a "FREE" screen Replacement.
If so, you were granted an exception; the warranty terms state accidental damage is not covered.
https://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&s=corp&cs=uscorp1
ejn63
12 Elder
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31603 Posts
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155548 Points
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Posted December 22nd, 2021 04:00
The warranty does not -- only if you have insurance (Complete Care) is the display covered against accidental damage.