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0ldb34r

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0ldb34r

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7 Posts

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January 1st, 2022 13:00

BSOD Reference_by_pointer since the beginning

Hello,

I have a new Dell Inspiron P106F PC that I bought a few weeks ago.

I switched it to Windows 11 (offered by Windows Update right away) immediately when I got it.

I notice recurrent BSODs and I am unable to identify the source or the trigger (I feel like it happens when I listen to music on Deezer or a video on VLC but it only happens from time to time; I could watch several episodes of a sitcom without anything happening recently).

The error message is REFERENCE_BY_POINTER. By inquiring on Microsoft's forum and elsewhere, I understood that it was often a driver problem.

However, my drivers are up to date. I tried to uninstall (with the DDU utility) and reinstall the driver of the NVidia card installed on my computer. I have updated but nothing to do.

Can you help me to find the source of the problem, knowing that the information I found on the BSOD is systematically the same?

According to the elements I could glean from the analysis made by Driverscloud.com, the "source of the crash" would be on the file ntoskrnl.exe+4159C0 (which, if I understand well, does not say much, since it is a kernel file).

Thanks in advance for your help

  • nyc10036

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    5640 Posts

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    Posted January 1st, 2022 16:00

    See if going back to Windows 10 solves this problem.

  • 0ldb34r

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    Posted January 2nd, 2022 01:00

    @nyc10036 > I can't. During the first time I used my PC, everything was normal so I cleaned the disk with the cleaner intergrated with Windows. Anyway, I hope to be able to use Windows 11 on this computer, which is newer and more powerful than the other PC I have.

  • nyc10036

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    Posted January 3rd, 2022 19:00

    Perhaps try a clean installation of Windows 11 .

    Also, if you have done not so, I would run Dell Diagnostics.

  • 0ldb34r

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    Posted January 7th, 2022 03:00

    I would prefer not to have to do a complete reinstallation. I have a lot of software installed on this computer and it always takes me around 1-2 days to reinstall everything. I would prefer to reserve this option only if there is no other solution.
    Regarding Dell Diagnostics, I did it, in advanced mode, and it did not show any errors.

  • steve_j1985

    1 Message

    9073

    2

    Posted March 10th, 2022 03:00

    i had this BSOD issue also, "REFERENCE BY POINTER"

     

    turns out the issue was the Dell SupportAssist crashing my system - had to get tech support to remote access and remove all instances.

     

  • Rossini_67

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    Posted April 2nd, 2022 23:00

    Hi....

     

    My situation is exactly the same.

    Don't want to waste time with a computer I will never be able to trust.

    It seems it is quite a common problem, and also it seems there is no easy way to solve it.

    Really ?

    I can trash this new laptop and buy another brand ? Seriously ?

  • 0ldb34r

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    Posted April 3rd, 2022 05:00

    Actually, I must recognize that there was probably a driver problem, so no, don't throw your computer ;).

    I don't know what driver was the problem but after a complete reinstallation of the system (with applications and files erase), I no longer have these BSOD.

    Beware of the drivers you install when you reinstall them : some of the drivers proposed for your computer may not fit your specific configuration.

  • Fhpe77

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    Posted April 3rd, 2022 07:00

    I had a similar problem with my Vostro 5502.  Turns out it only happened when running on battery.  Plug in the power cord and no more BSOD's.  Made me think is was a power management problem so I tried to update Dell Power Manager but got errors and the update crashed.  A little more digging and it turns out that the HPScanDoctor service was preventing the update from completing.  HpScanDoctor was installed with my HP printer drivers.  Once I disabled the HPScanDoctor service I tried to update Dell Power Manager and it ran for longer but crashed out with an error that mentioned something about a conflict with the My Dell app.  Apparently the My Dell app was updated and now includes the functionality of Dell Power Manager.  So I removed Dell Power Manager and everything works properly now.  The last step was to go back into services and start HPScanDoctor and set it to auto.  No more BSOD's.  I was pulling my hair out for a month trying to figure out the problem.

  • Delimat

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    Posted June 27th, 2022 14:00

    Removed the Dell Support assistant from the registry and then the drive and so far so good.  Also had to remove the services entry first before I could just delete the folder off of the C drive.  Not sure why it isn't playing well with windows but it isn't.  Hopefully no more BSOD's!!!

  • BT53

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    Posted June 29th, 2022 10:00

    I had the reference by pointer stop code BSD start occurring shortly after I received my new XPS8940 in October 2021. After disconnecting an old USB card reader, it happened much less frequently. Recently, it started happening very frequently. I started timing the events and found it happening every 32 minutes +/-. After some online research (tricky with the constant BSD's), I found the recommendation to remove all of Dell Support Assistant using Revo Uninstaller. For the first time since it was new, it runs reliably all day.

    Hard to believe that the problem was Dell support software, but there it is.