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Cannot install Dell Update
I have had problems updating the Dell Update app. Today, I got an email saying that I URGENTly had to run an update to protect against new malware. I downloaded the update (the third different update for this application I've had) and tried to run it. The update failed with the message "The update installer operation was unsuccessful." This is the same message I've gotten when I tried to install the two preceding updates. I'm pasting part of the installation log below, in case anyone can make sense of it:
[Mon Sep 5 16:05:03 2022] Vendor Software Return Code: 3435973836
[Mon Sep 5 16:05:04 2022] logo.png
[Mon Sep 5 16:05:04 2022] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Mon Sep 5 16:05:04 2022] Name of Exit Code:
[Mon Sep 5 16:05:04 2022] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Mon Sep 5 16:05:04 2022] Exit Code set to: 1 (0x1)
[Mon Sep 5 16:05:04 2022] Result: FAILURE
[Mon Sep 5 16:06:34 2022] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Dell-Update-Application_RYXN2_WIN_4.6.0_A00.txt
If someone could tell me what's wrong and what I have to do to fix it, I would deeply appreciate it.
Thank you.
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AdrianG001
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3957 Posts
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Posted September 10th, 2022 01:00
Locate and select the Dell Update or Dell Update for Windows Universal app from the list of installed apps. Click on Uninstall and then click Yes when prompted by UAC. In the Setup screen, click the Repair button. The repair tool will scan the system for missing and corrupted files and apply the required fixes.