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Dell support not replying
I found a problem with my keyboard and contacted Dell support.
I told the man on the phone my warranty was about to expire so do immediate action.
The man promised me to organize the pick and collect service as the problem occurred within before warranty expires. He sent me an email that mentioned the service code and he also mentioned to tell him about any questions regarding it.
However, after 3 months passed I have not received any email from him or any person in Dell technical service. I sent several emails since then but no response... I am feeling like people in Dell want to wait until I give up.
How I can solve this issue? Who should I contact?
Could anyone help me with this?
It's definitely Dell.
This is the email I received but no one called me.
Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support. We will be calling you at the agreed time and date. If you wish to contact us for any reason please reply back to this Email. Alternative support is available on out support sites located on the links to the right.
Your service tag ******2 with case number[SRNumber:978181592.
Thank you for choosing Dell.
HABILASH SAHASVARANATHAN
Dell | Technical Support
How am I doing? Please contact my manager at ANZ_CSMB_Managers@dell.com with any feedback.
*If your issue is not resolved to your satisfaction, please reply to this email*
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saurabhchaudhari92
2 Posts
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Posted October 21st, 2018 20:00
The same goes with me man.I have given my laptop to them for motherboard replacement it's about 2 month now.I tried calling dell customer support for status and he hung up on me as soon as I told him my service tag saying we are closed.Dont expect anything from these people.
ejn63
12 Elder
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31433 Posts
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155026 Points
1368
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Posted October 21st, 2018 03:00
It isn't clear who you called -- if it was Dell, you were given a dispatch number (it'll be in the email). Call them back with that.
If it wasn't Dell -- you called a third party, which is a possibility here -- contact Dell out of warranty support for a repair estimate
https://www.dell.com/en-us/shop/fix-your-pc-or-tablet/ab/fix-your-pc-or-tablet
If it is just a faulty keyboard, any local shop can replace the keyboard for far less than it'll cost through Dell.