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GladysNutter

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GladysNutter

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November 9th, 2024 16:29

Factory restore fails

Inspiron 5767, I am selling so tried to factory restore which has failed.  Trying to reboot now and hitting F12 simply tells me there's a problem.

I used Dell Media Creation Tool to put a Windows 10 image on a USB and thought I'd get around it that way but it is now asking for a Windows product key......hitting skip takes me to a screen where none of the available drives are suitable for installation.

Are Dell for real?  How do I simply get the factory restore option to work?

  • ejn63

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    Posted November 9th, 2024 18:02

    Go into setup (F2 at powerup) and change the drive (SATA) operation mode from IRST/RAID ON to RAID OFF/AHCI.

    The installer will then find the drive.