M2Ron

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2 years ago

M

M2Ron

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December 26th, 2021 11:00

G15 5511, does not turn on

Hello,

My G15 5511 laptop does not turn on. I sent it to Dell and they replaced my SSD and part of the adapter. However, it worked for one day and got the same problem again.

It's obvious that it's not a matter of hardware damage more than a driver conflict. The problem happens when I install Linux and close the lid while the system is running. When I open the lid I get a black screen with a message saying "can’t change power state from D3cold to D0".

When I searched that, I found in the below link that the system is powering the GPU off before the driver has a chance to load and initialize it properly:


https://forums.developer.nvidia.com/t/bug-cant-change-power-state-from-d3cold-to-d0-config-space-inaccessible-stuck-at-boot/112912


So, it could be a bug in NVIDIA or Linux, but the problem now is that I can't power up the laptop to fix this issue. How can I drain the battery to reset everything and turn it back on?

Any idea is appreciated.

Thanks

  • ejn63

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    Posted December 26th, 2021 11:00

    Unplug the system, remove the base cover and disconnect the main battery from the system board.

    Then reconnect the battery and try powering up again.

     

  • Jesse L (retired)

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    Posted March 8th, 2022 10:00

    Tokyojoe_Cote

    Following up to see if the system is fine after BIOS downgrade and then auto upgraded to latest bios version? Let us know.

     

    Jesse L (retired)

  • M2Ron

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    Posted December 26th, 2021 11:00

    Thanks so much for your reply. This is helpful but, it could be silly to say, will I lose the warranty by opening up the base cover?

  • ejn63

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    Posted December 26th, 2021 12:00

    No -- you will not.  

  • M2Ron

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    Posted December 27th, 2021 10:00

    I feel you, having a battery nondetachable is a curse. However, as ejn63 said, you can remove the base cover and unplug the battery for a while. It doesn't affect your warranty as long as you don't break anything.

  • ejn63

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    Posted December 27th, 2021 10:00

    These systems use Dell's hybrid power -- i.e., when the system is heavily loaded, it will tap the battery even when it's plugged into AC power.

    Is the Linux install from Dell, or is it one you did yourself?  And if the latter, did the system ship with Windows originally?

     

  • fobeid

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    Posted December 27th, 2021 10:00

    I just had same issue, got the laptop 3 weeks ago. I was running python code while pulling in memory large data now PC does not turn on but I dont want to open the cover to detach the battery. Battery light is on all the time while not plugged in electricity.

  • M2Ron

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    Posted December 27th, 2021 10:00

    Thanks so much, the laptop is now back to life. I still, however, working on solving the D3cold problem. I'll keep this post updated.

  • M2Ron

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    Posted January 1st, 2022 23:00

    Sorry for my late reply, I didn't see the message.
    I installed Linux myself, it was originally shipped with Windows. So, what does the power hybridization do for this error. What does it mean at the first place?

    For now, I just avoid suspending the system, I only use normal shutdown.

  • 5764

    0

    Posted January 17th, 2022 04:00

    only to say the screws are unbelievably soft. Yes I did find a correct bit - not sure if they are just cheapest manufacturer or someone can tell you opened it. Fortunately I read the service manual so didnt attempt to fully remove the middle 4 screws.

    Shouldnt have to be opening a 21 day old laptop because BIOS upgrade failure endlessly reboots causing battery to flat THEN says - ah your battery is below 50% you cannot upgrade bios.