A few weeks ago, my keyboard stopped working completely. I can't type anything, toggle the caps lock or key lights or anything. The touchpad and the fingerprint reader still work. I am using a bluetooth keyboard at the moment, and when I don't have it my only option is to go into tablet mode and use the touch keyboard.

I have tried quite a few things to get the device working again and I'm worried I'll have to send it in for repairs which can take weeks and a sizeable chunk of money. My efforts so far:

• restarting
• updating drivers
• uninstalling the keyboard drivers then restarting
• Making sure it isn't in tablet mode
• asking it politely to work
• yelling at the computer

I don't do anything extreme to cause damage to the computer. It has never been wet. However I do take it to work daily, but I put it in a cushioned case before placing it in my bag. The Dell Inspiron 7391 shell doesn't seem to be as sturdy as other devices, still, I do my best to take care of my devices.