I am facing issues with Dell Laptop Touchpad: Touchpad does not respond properly, left/right clicks stop working intermittently, and scroll does not work intermittently.
a) Restart your computer and when Dell logo appears, tap the F2 key repeatedly
b) Once inside BIOS, move the pointer or click the buttons to test the touchpad.
If the touchpad is not responding inside the BIOS > Possible solution: Replace the touchpad.
If the touchpad is responding, proceed to the next steps.
2) Ensuring the Touchpad is Enabled on Your Computer
a) Go to Start > Settings > Touchpad and turn 'Touchpad' ON. The switch turns blue when it is ON
b) If the Touchpad is already ON, switch it OFF and then switch it back ON again
c) Ensure the box is checked next to 'Leave touchpad on when mouse is connected.
3) Updating Your Computer Drivers and BIOS
a) If you have not installed SupportAssist, please install it using the link: https://dell.to/3ecGyLg
b) Once installed, open SupportAssist, navigate to Get Drivers & Downloads and click on Run Now c) Once the drivers and BIOS are updated, restart the computer, and check if the issue is resolved.
Note: We recommend using Google Chrome, Mozilla Firefox or the latest Microsoft Edge browser to download and run SupportAssist. Watch this video for a quick walkthrough: https://dell.to/30SKNHZ
AdrianG001
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3957 Posts
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Posted March 17th, 2023 03:00
Please try this steps:
1) Testing the Touchpad inside BIOS
a) Restart your computer and when Dell logo appears, tap the F2 key repeatedly
b) Once inside BIOS, move the pointer or click the buttons to test the touchpad.
If the touchpad is not responding inside the BIOS > Possible solution: Replace the touchpad.
If the touchpad is responding, proceed to the next steps.
2) Ensuring the Touchpad is Enabled on Your Computer
a) Go to Start > Settings > Touchpad and turn 'Touchpad' ON. The switch turns blue when it is ON
b) If the Touchpad is already ON, switch it OFF and then switch it back ON again
c) Ensure the box is checked next to 'Leave touchpad on when mouse is connected.
3) Updating Your Computer Drivers and BIOS
a) If you have not installed SupportAssist, please install it using the link: https://dell.to/3ecGyLg
b) Once installed, open SupportAssist, navigate to Get Drivers & Downloads and click on Run Now c) Once the drivers and BIOS are updated, restart the computer, and check if the issue is resolved.
Note: We recommend using Google Chrome, Mozilla Firefox or the latest Microsoft Edge browser to download and run SupportAssist. Watch this video for a quick walkthrough: https://dell.to/30SKNHZ