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Yogeshbansal
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6 Posts
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November 30th, 2021 17:00
Problem with Hinges Inspiron 3511
I purchased a dell new laptop (model 3511 inspiron) 1.5 months back from the dell authorised dealer. Suddenly It started giving problems with the hinges and now i am even unable to open the laptop due the damage in the hinges.
I registered a complain on the customer care and they assured me to get it repaired with in 7-8 days. After 10 days when there was no reply from them , i called them about the status, they said that parts are not available with dell who manufactured the laptop. Now after multiple followup calls they are offering replacement because of unavailability of parts with company but again as per dell policy it will take another 50-60 days to replace it.
Now i want to ask dell, what i would do till i get the replacement , who will bear the loss ?
45 people also have this problem
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DELL-Nat M
Community Manager
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Posted April 6th, 2022 13:00
Please read the Dell USA hinge/hinge assembly policy.
If the laptop hinge or hinge assembly fails while inside the purchased warranty period;
If still under warranty, click the "Get help now" icon on the right to start a live chat session
The Get help now agent will first verify the Service Tag purchased warranty and ownership. Then they will troubleshoot with you. They will investigate the issue to verify that the failure was not customer caused damage, abuse, misuse, or accidental damage. At our discretion, Dell may or may not replace the hinge and/or the hinge assembly, or any other plastics, depending on the findings of the investigative process
If the system is covered under Accidental Damage Service the hinges may be repaired 1 time per calendar year.
If the purchased warranty has expired, you will need to pay for Dell service using our expired warranty service offering.
#IWork4Dell

Dell is not liable for loss of use -- there is no coverage during replacement.
And Dell did not manufacture the system - a contractor did, for Dell -- just as with almost all other notebooks.
You can also ask for a refund -- and then replace the system yourself with one of your choosing.
Jesse L (retired)
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Posted December 21st, 2021 06:00
Update = After completing troubleshooting, a DELL-Cares agent setup service. Note, there is currently a delay due to a backlog of the LCD assembly from the manufacturer.
Jesse L (retired)
Yogeshbansal
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6 Posts
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Posted November 30th, 2021 17:00
Yogeshbansal
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6 Posts
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Posted November 30th, 2021 17:00
Hi,
I asked for the the refund too...but no response.
Also, why should i worry who manufactured , I purchased from dell so dell must be responsible.
shubham11Nov
1 Rookie
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4 Posts
27642
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Posted December 2nd, 2021 02:00
hey same thing happened to me. They are saying that there are no parts available so what should i do ? please help me ? if you get replacement which model are you getting ?
Nikhil Mane
1 Message
27623
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Posted December 4th, 2021 22:00
Same problem happened with me. I registered my complaint 10 days ago but still there is no any response i get.
Yogeshbansal
1 Rookie
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6 Posts
27617
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Posted December 5th, 2021 04:00
They are not replying.
Yogeshbansal
1 Rookie
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6 Posts
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Posted December 5th, 2021 04:00
They will not hear , i registered complain 23 days back and no positive reply, keep on waiting, here is no one in Dell to take the action other than junior support executive.

SSCC
2 Posts
12519
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Posted January 21st, 2022 20:00
Update.
I chatted with Dell online CS and they arranged a technician to come and fix my laptop cover. Smooth and fuss free process, i am glad.
The technician told that this problem was due to the design of the nuts on the cover. Only the first batch of Inspiron is affected and the subsequence ones are an improved version (for the cover). My new cover is the improved version, so wont have the same problem in the near future (i hope).
So if you face the same problem, call Dell, they will keep to their service promise, no worries.