Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
Repeat the PSA diagnostics.
When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
Use the Dell OS Recovery Tool to create a USB recovery drive that you can use to reinstall the version of Windows or Linux that came with your PC:
U2CAMEB4ME
6 Operator
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6245 Posts
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Posted December 28th, 2019 04:00
Welcome to the Dell Community @My_PC_1
Time to replace the HDD.
ePSA 2000-0142
ePSA Hard Drive - Self test unsuccessful.
Use the Dell OS Recovery Tool to create a USB recovery drive that you can use to reinstall the version of Windows or Linux that came with your PC:
https://www.dell.com/support/home/us/en/19/Drivers/OSISO/recoverytool
First “Create” a folder on your desktop called "Dell OS"
"Extract" the file to that folder.
Then go to that folder and double click on "DellOSRecoveryTool"
It should then produce a desktop shortcut called "DellOSRecoveryTool"
Double click on that desktop shortcut to start the process to create the USB Recovery drive.
Best regards,
U2
NOTE:
To better assist you, the members and I would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563
PLEASE DO NOT POST ANY SERVICE TAGS!!!