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My_PC_1

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2 years ago

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My_PC_1

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19502

December 28th, 2019 00:00

Test completed one or more error detected

Hard  drive 0 -s/n ZDE8Z3YF short self test unsuccessful

Error code 2000-0142

Validation 107038

 

  • U2CAMEB4ME

    6 Operator

    6245 Posts

    16611

    0

    Posted December 28th, 2019 04:00

    Welcome to the Dell Community  @My_PC_1 

    Time to replace the HDD.

    PSA 1000-0142

    ePSA 2000-0142
    PSA Hard Drive - Drive self test failed.

    ePSA Hard Drive - Self test unsuccessful.
    Your hard disk drive has indicated a failure.
    • Update to the latest BIOS and Hard drive Firmware.
    • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
    • Repeat the PSA diagnostics.
    • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.

     

    Use the Dell OS Recovery Tool to create a USB recovery drive that you can use to reinstall the version of Windows or Linux that came with your PC:

    https://www.dell.com/support/home/us/en/19/Drivers/OSISO/recoverytool

    First “Create” a folder on your desktop called "Dell OS"

    "Extract" the file to that folder.

    Then go to that folder and double click on "DellOSRecoveryTool"

    It should then produce a desktop shortcut called "DellOSRecoveryTool"

    Double click on that desktop shortcut to start the process to create the USB Recovery drive.

    Best regards,

    U2

    NOTE: 

    To better assist you, the members and I would need the exact model number of your laptop/desktop???

    Identify your Dell:

    https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563

    PLEASE DO NOT POST ANY SERVICE TAGS!!!

  • My_PC_1

    1 Rookie

    2 Posts

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    Posted January 7th, 2020 05:00

    inspiron 3576

    can i replace HDD with SDD and what maximum size of SDD will this pc support

  • JOcean

    11 Legend

    12621 Posts

    69453 Points

    16569

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    Posted January 7th, 2020 05:00

    Absolutely you can. Up to a 2 TB SSD as per this site at Crucial.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • U2CAMEB4ME

    6 Operator

    6245 Posts

    16568

    0

    Posted January 7th, 2020 05:00

    @My_PC_1 

    Yes you can replace the HDD with an SSD.

    At the moment I think 4TB is the max that the industry manufactures that will fit???

    Crucial comes highly recommended and is extremely compatible!!!

    Dell Inspiron 15 (3576) compatible upgrades:

    https://www.crucial.com/usa/en/compatible-upgrade-for/Dell/inspiron-15-%283576%29

    Regards,

    U2

  • Alsiarydesing

    1 Rookie

    1 Message

    2 Points

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    0

    Posted December 19th, 2024 15:32

    Hola mi computador portátil está presentando problemas con la batería y me dice que el aviso de advertencia lo puedo quitar en la BIOS.

    Qué debo hacer? Me pueden ayudar por favor