UNSOLVED
Closed
F
Frankgozzy
1 Rookie
•
1 Message
0
52182
October 23rd, 2018 02:00
Touchscreen stopped working
My touchscreen Inspiron 15 3000 series is no longer functioning. I have gone to Device manager- Human Interface Devices- to deactivate and re-activate the touchscreen but it isn't working what should I do? My warranty is yet to expire
38023
0
Posted June 3rd, 2019 04:00
globalzaki,
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
Jesse L (retired)
37689
0
Posted October 23rd, 2018 02:00
Have you tried reinstalling the drivers? Also right click on touchscreen in human interface devices and choose uninstall. Then reboot the computer. Windows will reinstall with the correct drivers. Also try the following.1. Restart the computer. Sometimes that is all that it needs.
2. Wipe off the display with a soft, clean cloth. Yes, sometimes it is just that.
3. Go to "Start" and in the search box type "Calibrate the screen for pen or touch input". Choose the top result. In this new screen click "Setup" and follow the instructions.
4. Go to "Control Panel" and then "Device Manager". Select the "Monitors" section and right click on your monitor. Check the information for the touch screen and make sure it is "enabled".
5. Repeat step 4, but instead choose "Update driver software" from the right-click menu.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
36867
0
Posted June 1st, 2019 09:00
Hello, I dont see the option to set screen and pen.
37891
0
Posted June 24th, 2019 05:00
Hello Jesse,
I private messaged you, so far no response. Please keep me posted.
37882
0
Posted June 24th, 2019 06:00
You tried using the system restore point tool on the computer to go back to an earlier time before touch screen stop working?
https://youtu.be/j5OZPb0Wdp4?list=PLdLDGmnHB07NVpbsbTGeiW-NLjpVZufxB
37876
0
Posted June 24th, 2019 07:00
I see that you have complained about the touchscreen not working. I will be glad to assist you with this.
Please private message the service tag along with the registered name & email address.
31816
0
Posted July 5th, 2020 02:00
If anyone ends up here, the fix for mine was; Device Manager>Human Interface Devices>HID Compliant touchscreen>Uninstall device, close all open apps and restart. My touchscreen worked upon restart without any additional steps. Hope this helps.
31429
0
Posted July 21st, 2020 03:00
hi i use a dell inspiron 14 5000 2-in-1 laptop . my touchscreen has suddenly turned nonfunctional . what do i do ?
2827
0
Posted February 28th, 2021 16:00
Old thread but these are the touchscreen drivers. After downloading, I opened the exe and they installed and the touchscreen started working again.
https://dl.dell.com/FOLDER01850500M/2/Touch_Firmware_Elan_A01_W764W864W8164_ZPE.exe
If that link doesn't work go to this link:
https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-3537/drivers
navigate to "all drivers"
then download "AUO ETP Firmware Update"
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
37674
0
Posted October 23rd, 2018 09:00
Frankgozzy,
Below are some links for troubleshooting and resolving touchscreen issues with your laptop.
Enable Touch screen features.
a) Press Windows key + R
b) Click Control Panel.
c) Go to Hardware and Sound.
d) Click on Pen and touch.
e) Click the touch tab.
f) Enable use your finger as an input.
How to Troubleshoot Touchscreen Issues
How Do I Calibrate the Touchscreen on my Dell System?
Click the link below to remove/update the drivers for your system.Once on the site choose your computer model number and the OS installed.
Dell Drivers, Downloads and Manuals.
Also, run the dell diagnostics on the touchscreen by starting the computer and tapping the F12 key. Choose the diags option.
Jesse L (retired)