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Go to SolutionWindows 10 BSOD Netwtw04.sys
I have been having periodic BSOD ("Unexpected Kernel Mode Trap") Netwtw04.sys over the past few days and I am unsure of how to resolve this. The BSOD only seems to happen when I am streaming video or downloading large files. A few steps I have taken to try to fix the issue are: Upgrade network adapter driver, roll-back network adapter driver, delete network adapter driver, reinstall Windows entirely, however none of these have fixed the issue. I have also tried to flush DNS and reset Winsock components where I can trigger the BSOD in Command Prompt with "ipconfig /release". Any help would be greatly appreciated.
OS Name: Microsoft Windows 10 Home
Version: 10.0.19043 Build 19043
System Manufacturer: Dell Inc.
System Model: Inspiron 15 7000 Gaming
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80Ghz, 2801 Mhz
Network Adapter: Intel(R) Dual Band Wireless-AC 3165
Current Network Adapter Driver: 19.51.30.1 (Device Manager)
Last 5 minidumps: https://1drv.ms/u/s!ArJUzmYGp6AHgnKnzrE1WBH6SJ6_
3415
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Posted September 5th, 2021 02:00
MINIDUMP was not required however I analyzed it any ways. Netwtw04.sys failing
0x7f_8_Netwtw04!unknown_function
Intel AC 3165 is known for this BSOD, the driver provided by intel doesn't Talk to chipset,
Unfortunately your options, are limited as you have already performed operating system reinstallation so there is nothing much left from software side.
1. Test with several older drivers and find the one which works.
This one was reported to be most stable by many community user. Pause windows updates while testing with different drivers.
2. Get a different WLAN card or use ethernet via adapter
Latter would be easier.
3399
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Posted September 5th, 2021 15:00
Thank you very much. I do have the 7567 so can I ask you which card you recommend to replace the AC-3165 with?
3399
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Posted September 5th, 2021 15:00
Thank you very much for the reply
3389
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Posted September 5th, 2021 16:00
Pretty much any normal card you want. I am currently running the Intel Wireless AX210 which is Wi-Fi 6e capable and I have that with Win 11 and my router on another system..
The AX200 would also work. Just make sure and get the correct form factor.. It has the two antenna connections on the same side of the card.
3362
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Posted September 5th, 2021 22:00
Use this opportunity to upgrade your WIRELESS card.
WIFI 6 (AX) is the next big thing.https://www.newegg.com/p/0XM-00HX-00047
3355
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Posted September 6th, 2021 00:00
Thank you very much for the suggestion. I will definitely look into it.
Saltgrass
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3410
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Posted September 5th, 2021 05:00
If you system is a 7567, you have the option of changing out that card. I think mine came with a 3165 and I replaced it immediately.
The current driver for the card seems to be these, from Intel. When I change a Wi-Fi driver, I download the one I want to use. Then I go offline and uninstall the current device and check the box to uninstall drivers. Once that is done, I install the new drivers. When done, reboot and check the driver version to make sure it installed.
The Netwtw04.sys seems a little old but the way Intel bundles drivers for several cards it is not always easy to tell for sure. Maybe something like Netwtw10.sys would be more appropriate.
Purpose
The 22.70.0 package installs the Windows® 10 Wi-Fi drivers for the following Intel® Wireless Adapters:
Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters