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Go to SolutionInsight IQ 4.0 linux install issues
I downloaded and installed "install-insightiq-4.0.0.0049.sh" but insightIQ is unable to run properly. I populated /etc/isilon/insightiq.ini with the needed info and made sure that cache_dir exists and is writable.
OS: RHEL 6.8
Logs: /var/log/insightiq_stdio.log
Traceback (most recent call last):
File "/usr/share/isilon/bin/paster", line 11, in load_entry_point('PasteScript==1.7.3', 'console_scripts', 'paster')()
File "/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/command.py", line 84, in run invoke(command, command_name, options, args[1:])
File "/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/command.py", line 123, in invoke exit_code = runner.run(args)
File "/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/command.py", line 218, in run result = self.command()
File "/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/serve.py", line 276, in command relative_to=base, global_conf=vars)
File "/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/serve.py", line 313, in loadapp **kw)
File "/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py", line 204, in loadapp return loadobj(APP, uri, name=name, **kw)
File "/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py", line 225, in loadobj return context.create()
File "/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py", line 625, in create return self.object_type.invoke(self)
File "/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py", line 110, in invoke return fix_call(context.object, context.global_conf, **context.local_conf)
File "/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/util/fixtypeerror.py", line 57, in fix_call val = callable(*args, **kw)
File "/usr/share/isilon/lib/python2.6/site-packages/insightiq/config/middleware.py", line 68, in make_app config = load_environment(global_conf, app_conf)
File "/usr/share/isilon/lib/python2.6/site-packages/insightiq/config/environment.py", line 54, in load_environment module_directory=os.path.join(app_conf['cache_dir'], 'templates'),
KeyError: 'cache_dir'
Any ideas? thanks
Peter_Sero
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Posted May 27th, 2016 02:00
Rob
the 4.0.1 release notes do not list any fixes, only a single change (dropping VAMI support). The list of know issues hasn't changed (modulo VAMI) -- what are we missing here? Btw, the InsightIQ Info Hub deserves an update, too.
Cheers
-- Peter
RobChang-Isilon
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Posted May 27th, 2016 10:00
Thanks, Peter.
I've contacted the team that updates the InfoHub spaces.
Regarding v4.0.1, as far as I know, the fixes are very minor. Personally I filed 3 tiny bugs against v4.0.0 (x-axis time don't display properly; CSV export time range row doesn't display properly; iiq_data_export for FSA fails when using directory filters). Other than those minor fixes, I'm not aware of anything major.
RobChang-Isilon
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Posted May 27th, 2016 10:00
Hi Yan,
I got confirmation that the defect you referenced is definitely fixed in v4.0.1. We'll triage and see if an update to the release notes is needed. Thanks for bringing this up!
Yan_Faubert
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Posted May 27th, 2016 10:00
This error was hitting a number of customers in IIQ 4.0.0 (it would halt monitoring so pretty important issue):
'utf8' codec can't decode byte 0xc1 in position 73268: invalid start byte
I was told that 4.0.1 fixes this issue but can't confirm with the existing release notes.
Peter_Sero
6 Operator
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1169 Posts
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Posted May 29th, 2016 02:00
Rob and Yan, thanks!
RobChang-Isilon
136 Posts
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Posted May 18th, 2016 15:00
Hi gratchie,
I'll be glad to help.
Your timing is impeccable, as EMC has just released a MR update of InsightIQ. See if you can download this new build:
InsightIQ 4.0.1 is available as of Wednesday, 5/18, as a General Availability release. The release is available on Support Zone effective immediately.
In the meantime, I think a while ago I ran into a similar issue as you did. It turned out that I didn't run the self-installation .sh file with sudo. Could you verify?
Thanks.