EntenE

updated

10 months ago

E

EntenE

1 Rookie

2 Posts

2

16678

September 7th, 2018 15:00

E6410 not power down hardware after Win10 updates

Issue: Dell Latitude E6410 laptops will not power off the hardware upon Win10 shut down.

Specifics: After choosing to shut down in Windows 10, the OS seems to fully close out, but the system power remains on.  Since there is not an active OS, there is no active power management, and so the laptop shifts to a high-power state.  The only way to shut the system down (or get the system to do anything) is to force a power off through holding the power button down for app. 6 seconds.  After this, the computer can be turned on and will restart normally.  Windows can even "restart" the computer without issue, since it is not trying to fully power off the hardware.

Context: This issue has now appeared on all the multiple E6410s that I administer, regardless of when the OS has been refreshed (brand new Win10 installs, or up to two years previously that have had recent Windows Updates).  Clearly, this is not a one-system issue; clean Win10 installs using their media creation tool have the problem.  Former two-year old Windows installation that had been working just fine developed this symptom immediately following recent Windows Updates.

Attempted Fixes: I have already tried all these things:

  • Updated to latest BIOS (now A17)
  • Updating chipset drivers with latest listed Dell software driver
  • Disabling the "Fast Boot" option in Win10
  • Updating or downgrading the Intel Management Engine ... because it is no longer listed on the system under system devices, and will no install (does not meet system specifications), and I've tried down to 9.5 and up to latest 11.7.xxx ... not even the HECI software from Dell's support site will install anymore
  • Tracking down all unrecognized devices in Device Manager and finding drivers (there are two: Broadcom USH and the accelerometer), then installing those drivers from Dell so that there are *no* unrecognized or unhappy devices listed in Device Manager anymore
  • Disabling hibernation altogether (powercfg -h off)
  • etc. etc.

Apparent Cause: It seems that Microsoft, in their attempt to mitigate the Spectre/Meltdown vulnerabilities, has created this issue because the Dell BIOS is not fully ready for the changes.  However, while Dell has been busy releasing BIOS updates for other systems, the E6410 is not on their list for planned fixes... which leaves us in the lurch.  I believe that a newer BIOS update could address this issue; or, alternatively, a better fix from Microsoft.

So... if any one has further ideas of how to address this issue, I would be most grateful.

-Enten

  • jir2171

    5 Posts

    9831

    0

    Posted December 3rd, 2020 21:00

    I had this happening on two E6410s that I have so glad I came across this post.  At one point, likely before 1709 this was not a problem.  Although, I am not certain for sure as that was some time ago.  In any event, I just backed up the data, wiped and reloaded with NON-UEFI setup thus eliminated the GPT setup and went legacy MBR.  Both are now running latest 20H2 fully patched with all drivers updated.  Seems whatever was part of the problem must be a bug somewhere that causes this issue.  In any event, they are running like champs now as they are not bad systems for surfing the web.  Setup running Office 2013 on both with Edge, Brave, and Firefox.

    Both are running 2.67 GHz Intel Core i5 M 560 with NVidia NVS 3100M GPU and maxed at 8GB RAM coupled with SSDs.  Did test with Ubuntu 20.04 LTS and while they ran great, NVidia just does not provide the support and Nouveau hindered the system so I reverted back to Windows.  I do feel you are right as I suspect the power down issue might have something to do with the Intel M560 CPU.

    After fresh load, both power up from start to logon in 31 secs.  Power down is not as fast but still at least now it shuts off unlike before.  Both are fully patched.

  • Da_Vinman

    2 Intern

    205 Posts

    14671

    0

    Posted September 7th, 2018 16:00

    In my experience this is either a BIOS, GPU or chipset issue, and is the Dell version the newest chipset and graphics drivers version for this platform?

    Most times it isn't and you can force-install the Intel drivers to see if that helps. Due to the age of the platform (I initially thought it might be Sandy Bridge but it's Arrandale), it's likely not to be applicable, but that's really the only thing you can do.

  • 14482

    2

    Posted November 8th, 2018 12:00

    I had this problem on a Dell E6410 with Ibex Peak platform ( Core i5 560m ) that uses the ME 6.0. No drivers worked on Windows 10 x64. The laptop wouldn't shut down or sleep or hibernate under Windows 10.

    I finally solved it after many tries : You have to use MBR partition table. The problem is that when you make a clean install of Windows 10, it defaults to a GPT partion table when booting the installation media in UEFI mode.

    So the solution is quite easy : disable UEFI booting, boot the usb key and install ( you may have to "clean" your disk for this to work, procedure is here https://docs.microsoft.com/en-us/windows-server/storage/disk-management/change-a-gpt-disk-into-an-mbr-disk )

    Be aware that all data on the disk will be destroyed this way.

    However you can do it without destroying data using Easus Partition Master ( https://www.easeus.com/partition-master/convert-gpt-disk-to-mbr-disk.html ) Personally I had no other computer so I had to create a bootable Partition master to convert the disk (hence buying the software ) but it works !

  • EntenE

    1 Rookie

    2 Posts

    9715

    0

    Posted December 5th, 2020 15:00

    Thanks... this is the only way forward that I was able to discover as well.  Too bad that we have to give up UEFI, but better than (even with having to reload Windows and all data) than to have the problem continue.

  • xstevex

    1 Message

    8470

    1

    Posted March 8th, 2021 05:00

    The only solution, if you want to keep UEFI boot, is to downgrade BIOS to A07 and turn off Fastboot in Windows 10. That allows you to boot UEFI (when turned on in BIOS) and there is no problem with turning off the notebook completely. Worked on Latitude E6410.

  • h321671

    2 Posts

    8261

    0

    Posted March 23rd, 2021 10:00

    ive a dell latitude e5410 pc on latest windows 10 20H2 and computer wouldnt shut down (blue light stood on in the power button and fans kept spinning)

    when i opened manage devicesI noticed a driver was missing (yellow triangle)

    ACPI\SMO8800\1
    ACPI\VEN_SMO&DEV_8800

    thats ST Microelectronics Free Fall Sensor Driver

    I downloaded latest driver version from dell website

    4.14.65.A00

    now pc shuts down

    fastboot is enabled in windows 10 and pc is on latest A16 bios with fastboot bios option set to auto

  • tromb1

    1 Message

    1888

    0

    Posted December 16th, 2022 07:00

    you are awesome. this was the solution. thank you very much 

  • Uncle Boost

    1 Message

    1306

    0

    Posted February 8th, 2023 18:00

    Installing the free fall sensor driver did not work for me. 

    The fix for me was to downgrade the BIOS to A07.

  • Seorge

    1 Message

    0

    0

    Posted August 13th, 2023 03:40

    @Uncle Boost
    I had this problem too. Today 13.08.2023. My Dell Laitude E6510

    not powereed down with Windows 22H2 bios ver.A17, but "going to sleep well". After downgrate bios A07 all beacame good laptop power down without any problem. Great thanks for author)

  • The Network is Up

    1 Rookie

    1 Message

    2 Points

    0

    0

    Posted June 17th, 2025 16:57

    A07 (and turning off Fast Startup) worked for me.

    I'm just amazed that Windows 10 even works on the e6410. Now to decide what to do after October 14, 2025