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March 8th, 2022 00:00

Latitude 5320 2-in1 touchscreen not working

I recently got a brand new Latitude 5320 2-in-1 and it worked fine. After first Windows Updates, my Touchscreen is not working anymore.

Device Manager shows I2C HID Device issues.

Usual steps trying to fix it did not help:

- (Yes, I tried a reboot )
- Checked that Touchscreen is enabled in BIOS
- Dell Command update used, all latest updates installed, incl. BIOS
- Uninstalled device and re-installed
- Windows updates installed
- Hardware troubleshooter executed (can't fix the problem)

Windows 10 19042.1526

Any idea?

3 Nachrichten

March 10th, 2022 03:00

RESOLVED: Hardware issue. Display replaced - now it works.

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