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Alex8704

updated

4 years ago

A

Alex8704

5 Posts

1

3658

September 7th, 2022 09:00

latitude 5430 endless loop when imaging

Hi,

Im imaging a Dell Latitude 5430 (no touchscreen) laptop using a USB Jumpdrive, i've been using this jump drive for different dell models, such as the previous 5420 for example, and i haven't had issues at all.

 

The 5430 model stays in the Dell logo and keeps rebooting over and over, as i mentioned before, in previous models didn't happened, as im following the same formula, disabling the secure boot, and changing the storage to AHCI, is there any other feature for this model in particular that causes this? worth mentioning that this is not the only 5430 i tried the imaging, all of the 5430s i have with me are experiencing the same issue, my easy fix was removing the jump drive and put it back in when the dell logo starts to load, but i would like to get your help to see if there is any new feature im missing from the bios menu that wasn't on the other dell models.

 

thanks,

  • 1877

    1

    Posted September 12th, 2022 10:00

    We are dealing with the boot looping isse but not while imaging. Our issue occurs during warm reboots. We have found that the Intel Intergrated Sensor is causing this issue along with addtional issues with USB ports. There is only 1 driver available for this model since it is the newest chipset. There have been issues with the driver on other models also in the past. I would suggest uninstalling the driver and test out how that goes. Intel does need to address this issue though.

  • Alex8704

    5 Posts

    1875

    0

    Posted September 12th, 2022 11:00

    forgot to mention that the endless loop in the Dell logo won't happen right after i put the usb, the image has to start and at the last reboot before finishing the image is where the loop starts, all laptops i have are brand new, and when removing and putting back in the usb, finishes the image, my concern is for future issues that might require a re imaging, i can't re image anymore.

  • Alex8704

    5 Posts

    1769

    0

    Posted October 4th, 2022 07:00

    still no one has an idea of what could this be? anyone from dell in this forum?

  • 1766

    0

    Posted October 4th, 2022 09:00

    Have you done the BIOS 1.6.1 update that came out about 10 days ago? That was supposed to address a few issues.

  • Alex8704

    5 Posts

    1751

    0

    Posted October 5th, 2022 08:00

    i haven't, but apparently i'll have to do that to all my equipment before running an image if that is the case, is there any way to report this badge of equipment to dell? apparently some of my team members are having issues with the 5420 imaging too 

  • Alex8704

    5 Posts

    1742

    0

    Posted October 5th, 2022 11:00

    UDATE:

     

    New BIOS 1.6.1 messed up with my audio and display drivers, speakers won't work on laptop and Dell WD19S docking station is not displaying image on monitors connected with type P connection, tested on different docking station in my office, same issue replicates, i recommend not to update the BIOS cause dell doesn't have another version available on his drivers section, so it cannot be downgraded

  • 1740

    0

    Posted October 5th, 2022 11:00

    I will ask if you updated the rest of the drivers as there are updates for display, network and audio?  Here is the link to the last BIOS https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=t77tj&oscode=wt64a&productcode=latitude-5430-laptop

  • 1660

    0

    Posted October 17th, 2022 06:00

    I'm currently having the same issue with all of ours as well as the 7330's. With the USB in it wont boot into anything be it F12/F2/or a partition on the internal hard drive. it simply gets stuck in a boot loop tell the USB is removed. I searched for hours in the bios setting for anything related to the tpm or intrusion detection features and nothing i did helped. I also set it from Raid to ACHI im on bios version 1.7

  • AdrianG001

    6 Operator

    •

    3957 Posts

    1624

    0

    Posted October 19th, 2022 03:00

    Windows 10 might get stuck in a infinite loading Windows cycle. The following workaround may help with this problem:

    Hold the FN (Function key) down while powering on the system.
    Still holding the FN key, start tapping the Windows key to bypass the issue.
    This should bring up the login screen.

  • 707

    0

    Posted October 20th, 2022 12:00

    How will this work when trying to boot from a USB stick?