ForanJo

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ForanJo

1 Rookie

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19139

January 9th, 2020 06:00

Latitude e5440 will not boot.

I have a Latitude e5440 that will turn on but not boot. It will power on both under battery and AC adapter, but the screen stays black and I get no response from it. I have tried connecting it to monitors via both the HDMI and VGA outputs as well as the docking connector to no avail, so I think I can rule out the issue being the display. Personally I am beginning to suspect an issue with the BIOS.

Symptoms:

1. Powers on with black screen, Keyboard lights up but LED on CapsLock key does not respond, Computer will stay on by itself.

2. No output to external monitors.

 

Troubleshooting Done:

1. Hard restart with battery removed and residual power drained. (once with CMOS battery in place and once unplugged)

2. Removed RAM to see if I would get POST beeps. Result: No beeps, but computer only stays on for about 3-5 seconds before rebooting itself endlessly.

3. Attempted forced ePSA according to article: https://www.dell.com/support/article/us/en/19/sln304045/how-to-use-forced-epsa-to-recover-from-post-or-boot-failure-on-dell-latitude-pcs?lang=en Result: no effect

4. Created BIOS recovery USB and followed instructions located in article: https://www.dell.com/support/article/us/en/19/sln300716/bios-recovery-options-on-a-dell-pc-or-tablet?lang=en Result: no effect.

 

Does anyone have any suggestions of other things I might try?

  • JOcean

    11 Legend

    12621 Posts

    69453 Points

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    Posted January 10th, 2020 16:00

    The fact that it does not beep with the RAM pulled is a concern. Have you tried to replace the CMOS battery yet. That system has a few years on it and the battery could need replacement. If that does not help I would lean toward a bad motherboard.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • U2CAMEB4ME

    6 Operator

    6245 Posts

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    Posted January 11th, 2020 07:00

    Welcome to the Dell Community  @ForanJo 

    E5xxx and E7xxx No Power Dead Possible Engineering Defect???

    https://www.dell.com/community/Latitude/E5xxx-and-E7xxx-No-Power-Dead-Possible-Engineering-Defect/m-p/7300303#M12411

    Best regards,

    U2

  • ForanJo

    1 Rookie

    14 Posts

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    Posted January 13th, 2020 13:00

    Thanks for the tip. I swapped out the CMOS battery with a known good one but unfortunately there was no change in behavior. It would be a shame if it is indeed the motherboard that is the issue.

  • ForanJo

    1 Rookie

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    Posted January 13th, 2020 13:00

    @U2CAMEB4ME  Thanks for the link, but I think my symptoms are a bit different from the ones in that forum post. My computer powers on and seems to function except for the fact that it does not boot or hit the dell spash screen. The keyboard backlight and fan both turn on when the laptop is powered. 

  • AnsariAasif

    1 Message

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    Posted February 16th, 2020 10:00

    I have the same issue. Did you find any solution?

  • ForanJo

    1 Rookie

    14 Posts

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    Posted February 18th, 2020 09:00

    AnsariAasif, Unfortunately I think the issue was the Motherboard. I was not able to get the computer to respond to any troubleshooting that I tried. 

  • MD81

    3 Posts

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    Posted April 29th, 2020 12:00

    I am having a similar issue.

    If I remove the memory and put it back in, it will boot fine.  Power it down, it will not boot.  Remove the memory and put the memory back it boots again. 

    Ideas?

     

    Thanks! 

  • auctionsco

    1 Message

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    0

    Posted July 18th, 2020 03:00

    Hello

    I hope you can help me fix my currently computer problem and hopefully create a super human bootable flash drive with the tools to repair this issue and others problems in the future. We can then share this information with others and a lot of us with limited computer knowledge will have be able to live much less frustrating lives.

    Background:

    I am a retired senior with a tiny income that relies on a few sites to download tv and movie content.

    I am pretty much assured my computer will crash every 4 to 6 months at which time I may be able to

    repair it, wipe it with a D ban type program or buy a new hard drive. The media is crucial to my existence. I'm having one of these moments now.

    Computer

    Dell Latitude 6420 with i5 processor, 8 gigs ram and 240 gig standard HD. I tether my computer to a large Hisense smart television and with a 90mbps connection am generally happy.

    The currently issue begin with needing to disconnect the tv to allow the computer to boot. I progressed to needing to find some disk or flash drive to make it boot then getting out of that program. The best solution was to never turn off the computer. I managed to repair a problem of no boot in the past year. I have no idea what commands I used but it involved rebuilding a boot program and MBR I believe.

    The computer now turns on briefly flashes the windows logo the bar loads and it goes to a blank screen with no lights or noises. I can occasionally get it into boot setup of general bios with no success in booting to windows. I have managed to get it to display no boot device.

    I attempted to build a bootable usb flash drive with repair tools but got lost near the end and was unsuccessful.

    I have a 64 gig onan flash drive. Big enough to be able to create a fat32 drive required to boot uefi which my computer has

    a downloaded iso file of windows 10 pro spring 2020 edition.

    AOMEI partition tool program which I believe I did partition the drive.

    An UltraIso program

    KB3AIK_EN.iso program

    PAssist_Std.exe

    Windows AIK

    A windows 10 factory program on usb that computer usually doesn't recognize.

    The goal is to create a way to resolve boot errors, capable of loading a new version of windows plus a variety of repair tools and even maybe a copy of Dban to wipe a HD if necessary

    The drive will need to be created on a older dell laptop with windows celeron 3.2 duo core 3 gigs ram and windows vista operating system.

    Can anyone assist us build this?

    Thank you

  • nyc10036

    6 Operator

    5640 Posts

    8462

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    Posted July 18th, 2020 09:00

    @auctionsco 

    Why didn't you start your own thread ?

    Anyway, the laptop has a failing hard drive. Replace it.

     

    .

  • Therga

    1 Message

    6612

    0

    Posted March 30th, 2021 09:00

    I'm having same challenge now... How did you fix yours?

     

    Screen stays black throughout and fan runs for about 2 secs before self-powering down itself and that's all