This laptop came with 8.1 Windows which I used the free upgrade to Windows 10 Pro. When I looked up the specs. on this laptop this chip 802.11b/g/n, Bluetooth 4.0 was listed under wireless communication so I believe this laptop is Bluetooth capable ( yes - no ? ). Dell says I am current on drivers, updates. I tried loading the Bluetooth driver (? ) that Dell had ( WIDCOMM Bluetooth software ) which seemed to load by gave me a message of " activate Bluetooth using wireless switch " . I have spent many hours on the internet trying to find solution form my laptops inability to have Bluetooth and to find how to " activate Bluetooth using wireless switch ". I want to use a wireless mouse and my cameras Bluetooth feature. Desperate and frustrated. Need help. Thanks in advance for the help.
And... No replies with solutions. This happens way too often with Dell these days and this forum as well. Unless your issue is about bleeding edge stuff, you get nothing. They got my money and left me hanging.
I had a lot of issues attempting to upgrade the non-bluetooth oem card for my Dell e6530 with an Intel n7260 card, but I eventually got it working. I had no bluetooth icon in the system tray and only an unknown device in the device manager. Attempting to update the bluetooth driver with a Dell or Intel Proset driver all failed for a variety of reasons.
My solution:
1. Install generic dell bluetooth driver manually using device manger, update driver, browse computer, select from list (this gave me a bluetooth device in the device manager and a bluetooth icon in the system tray, but still no functional bluetooth radio that would actually pair to anything).
2. Download and install the Intel Proset driver (this got the bluetooth working instantly for me)
AhmadGM
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Posted May 16th, 2020 14:00
i have the same problem please if you found solution tell me