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jchambers777

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4 years ago

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184

March 29th, 2023 14:00

Locked computer does nothing

I have a dell laptop latitude 5320 with windows 11 on it. When I locked my laptop and walk away than come back I press a few keys on the keyboard and it's not coming out of lock mode. By the way my laptop is connected to a docking station. I see the laptop is still on it never shutdown, but again I can't do anything. Then I am forced to manually shut down the laptop and turn it back on. I can't understand why this is happening. I have already checked my display settings for battery the monitor turns off after 10min. and plugged in display turns off after 30min. My hard drive will not turn off.

I don't understand what else could this be. I have also looked at my logs and I don't see anything unusal. In my logs I don't see anything that refers to why computer is shutdown or locked. Anyone else experience this issue with a different model laptop or same? 

  • Jesse L (retired)

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    Posted March 31st, 2023 07:00

    jchambers777,

    Have you disconnected the laptop from the dock to see if the issue is still present. Have you updated the docks firmware?

     

    Jesse L (retired)