‎TB16 Thunderbolt Dock - firmware update issue | DELL Technologies

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Mattew82

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5 years ago

Mattew82

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July 31st, 2021 10:00

TB16 Thunderbolt Dock - firmware update issue

Hi guys,

I'm trying to update my docking station TB16, using the latest update package DellDockingStationFwUp_1.0.5_TB16_20210716.exe

I disconnected all peripherals from it before, but the update process end always with 2 failures:

Dock NVM - current ver NONE - new version 00.00.27

Cable NVM - current ver NONE - new version 00.00.16

All others features were updated.

TB16 is connected to my Dell Latitude 5290 2in1 and I'm running Windows 10 21H1 with Thunderbolt controller drivers 1.41.1094.0

Thank you

C
Copernicus
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4 Posts
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Posted May 3rd, 2022 05:00
Please check the following post for possible solution:
https://www.dell.com/community/Precision-Mobile-Workstations/TB16-Dock-NVM-firmware-update-failed-on...

You may need a specific/older Thunderbolt Controller Driver version to be able to update the TB16 firmware.
R
Ronaldd12
12 Posts
738
0
Posted May 3rd, 2022 23:00
Run Windows Update to ensure that the operating system is up to date. Run SupportAssist for Business PC's, or Dell Command | Update (Precision, XPS, and Latitude) or Dell Update (Vostro, Inspiron, and G-Series) to update the computer BIOS and Drivers for both the computer and dock

MyCFAVisit Customer Survey
R
RW5207
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17 Posts
519
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Posted November 21st, 2022 10:00
How do you get the TB16 firmware updated if you're running Windows 11?

I am stuck on the Dock NVM update: 00.00.16 --> 00.00.27 Fails