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unknown usb device (device descriptor request failed)
Hello, i have a new problem. The title is what's listed in my device manager.
E5540
Windows 10 Pro x64
The thing is, there is nothing connected to the usB ports and all 3 usb ports work perfect. so i have no idea what the issue could be?
9 people also have this problem
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AzureBicuspid
3 Posts
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Posted March 14th, 2020 04:00
Having a related issue but suspect it may be hardware and a warranty matter but will hold off going into excessive detail until I know the discussion isn't dead. A quick limerick, joke, made-up word, etc. just to confirm someone is monitoring. Thanks.
(Automated service robots don't count!)
Hey… just relax! You can fix unknown USB Device error by using the Hardware & DevicesTroubleshooter. To do so follow these steps:
- Go to the START > Type RUN in the search bar and then hit ENTER.
- After that, Run dialog box, now type Control Panel, and press OK.
- Inside Control Panel in the search box type “troubleshooter” and select Troubleshooting.
- Now choose the ‘Configure a device’ under ‘Hardware and Sound’ and follow the on-screen instruction.
- Next, if any issue found, then click on the ‘Apply this fix’.
This process will definitely fix the Unknown USB Device (Device Descriptor Request Failed) error. To know more solutions read this post.
Try using the link below to update that freefall sensor driver. This link is direct from our FTP site. If the driver gives you the same error in installation I would suggest right clicking / uninstalling the currently listed bang in the device manager then running this download again.
You can also attempt to manually install the driver if this fails. Addictivetips.com has a great walkthrough HERE for manually installing drivers if needed.
ST Microelectronics Free Fall Data Protection Driver 4.10.51
http://downloads.dell.com/FOLDER01897928M/1/Chipset_Driver_9RRX6_WN_4.10.0051_A03.EXE
Another tool for updating that driver would be the Dell Command update utility. This can be downloaded from the link below and should update all dell drivers on your system automatically.
Dell Command | Update
http://downloads.dell.com/FOLDER02323487M/1/Systems-Management_Application_H2CN6_WN_2.0.0_A00.EXE
Thanks,
In the event that you are confronting the "unknown usb device (device descriptor request failed)", at that point you can perk up on the grounds that this is a fixable mistake that can be settled with the assistance of some workarounds. A blog to depict these strategies in detail, aside from advising you about what causes the obscure USB gadget blunder.
USB (Device Descriptor Request Failed)" error that appears in the Device Manager.
At the point when you experience this error message, you're basically informed that the PC can't enable the particular USB device associated.
I would recommend you just go thru with this post. Here you will get the solution of
Had the same issue on my Dell XPS 9570, in device manager it said “Unknown USB Device (Device Descriptor Request Failed)”, I assumed that was the missing Fingerprint sensor.
Checked that I had latest bios and enabled Software Guard Extensions, but no success.
I then did then remember that when changing keyboard I had to disconnect the Fingerprint sensor.Opened laptop, and correctly, my connector was not seated correctly, fixed it, and when booting up the fingerprint sensor showed up.
for the newcomers, check if the port you are is is a 3.0 or a 2.0 port. cause i tried using my old external drive and I accidentally connected it to the usb 3.0 but the drive didn't support it. When i connected it to usb 2.0 (usually on the left side) it worked normally.

JOcean
11 Legend
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12621 Posts
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Posted October 18th, 2019 13:00
More information and suggested fixes below. It could be a corrupt driver and not a USB device.
https://www.diskgenius.com/how-to/unknown-USB-device-descriptor-request-failed.php
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop