UNSOLVED
Alienware 13 Graphics Issues
I received the Alienware 13 about 2 weeks ago and since then I've been experiencing issues with the 860m gpu. Sometimes upon startup the screen will remain black or it takes forever to get to the desktop. Other times it'll be fine from start up and I can play a game for hours. But once I put the laptop to sleep and then wake it later, the gpu won't be detected or the screen ends up remaining black. Sometimes the laptop will just randomly crash with green horizontal lines flickering with a buzzing noise while gaming and I even had it happen while just browsing the web.
I've tried many different nvidia drivers and with each one I was experiencing the same issues. I also tried doing a clean install of Windows which still did not fix the issue. I suspect it may just be a bad gpu chip. Since I just bought this laptop recently and it is still under warranty, would I be able to get the motherboard replaced to fix these gpu issues?
Milena M458
6 Operator
•
2699 Posts
1399
0
Posted February 3rd, 2015 14:00
What happen if you connect an external monitor? Will the lines and the black screen remain in the external one?
I connected to an external monitor. I was still having issues with the black screen and lines also had a couple of blue screens of death before it would finally go to the desktop. The bsod error was VIDEO_DXGKRNL_FATAL_ERROR. I would get these upon boot up sometimes even when not using an external. But with the external connected it happened multiple times after restarting and trying to log into Windows.
Milena M458
6 Operator
•
2699 Posts
1399
0
Posted January 30th, 2015 08:00
Check out the solution we are posting in the Alienware Arena forum for video issues.
Try it out and let us know if it helps.