Br4dywork

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Br4dywork

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December 30th, 2013 16:00

Alienware Aurora Front Port Issue and More

Hello, all. I have had my Alienware for going on 4 years now. It is still a very reliable machine and I can say that without a shadow of a doubt that I am very pleased with my investment. That being said, there are a couple things that have been annoying me lately.

Issue #1:

Believe it or not I have never really used a headset with this machine; however, this past Christmas I received a rather nice set and decided to give it a try. To my dismay, there is a perpetual static interference when using the front ports. I did a bit of trouble shooting and it appears that literally any other viable port, either on the back of the system or through my Logitech 5.1 surround system volume controller, works absolutely fine. I'm absolutely certain that the sound card is not the issue, but perhaps some electrical interference instead. I read up on it a bit and discovered that a Dell agent that works in these forums, Chris M., may have come up with a solution. I was just hoping that either he, or some other individual, could help me resolve this issue. I'd much prefer to use the front ports over switching between 2.1 and 5.1, in addition to yanking cables, when I want to switch between my headset and speakers.

Issue #2:

There is  the most irritating fan rattle coming from my HD5970. This, like I would assume with the headphone jack issue, is not necessarily new, but I have simply come to my wits end with it. From what I can tell, the HD5970's stock fan has a mounting issue or is simply just bad, but if I could get some advice on a solution, either with  the stock fan or a suggestion/guide for replacement, that would be great. This particular issue is something that I've battled with ever since I received my Aurora back in 2010. I had the card replaced by Dell twice and the issue was never entirely resolved. Needless to say I gave up, but now with some new games and some interesting PC related gifts from Christmas, I've gained interest in my machine again.

The most unfortunate part about this is that my 3-year extended warranty lapsed in February. I suppose that is not too bad, though, considering all of the hardware works perfectly fine, albeit a little quirky an irritating in non-critical aspects.

I appreciate any help that can be offered, and again, I'd like especially if Chris M. could take a look at this post himself.

  • Tesla1856

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    Posted December 30th, 2013 17:00

    Issue #1:

     

    Believe it or not I have never really used a headset with this machine; however, this past Christmas I received a rather nice set and decided to give it a try. To my dismay, there is a perpetual static interference when using the front ports. I did a bit of trouble shooting and it appears that literally any other viable port, either on the back of the system or through my Logitech 5.1 surround system volume controller, works absolutely fine. I'm absolutely certain that the sound card is not the issue, but perhaps some electrical interference instead. I read up on it a bit and discovered that a Dell agent that works in these forums, Chris M., may have come up with a solution. I was just hoping that either he, or some other individual, could help me resolve this issue. I'd much prefer to use the front ports over switching between 2.1 and 5.1, in addition to yanking cables, when I want to switch between my headset and speakers.

    If it works on back ports, the sound card, drivers, and headset are good.

    I use this anyway for casual listening on analog headphones. Plugs in the back.

    http://www.amazon.com/Speaker-Headset-Switching-Manhattan-172851/dp/B000K8PH8C/ref=sr_1_11?ie=UTF8&qid=1388449732&sr=8-11&keywords=media+hub

    This just leaves the front ports. Usually ElectroMagnetic Interference (EMI) is the problem. Re-route the cable to be by itself and away from others and things like HDD. You could also try installing ferrite rings on both ends.

    Ultimately, you can get a USB gaming headset. This keeps it all digital, uses the "sound card" in the headset ... and bypasses all of the above components.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Br4dywork

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    Posted December 30th, 2013 17:00

    Alright, thanks again Cass. I know there is a local PC shop nearby and it's not a bad idea to have them do the leg work. I'll actually probably head in there and just discuss the entire thing with the guy beforehand to get things sorted out.

  • Br4dywork

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    Posted December 30th, 2013 17:00

    Something like that would be the perfect solution, unfortunately I have a 5.1 speaker system that requires a black/orange/green hookup. I wonder if there is a switcher that could accommodate 5.1 and a headset?

  • Cass-Ole

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    Posted December 30th, 2013 17:00

    My 5870 fan was noisy too: I fixed it myself after watching this utube video.

    http://www.youtube.com/watch?v=kH8spGRL3Yk

    It is cheaper to fix then by a new one, which will rattle some day itself. If you're willing to replace the fan, it means you're willing to disassemble your 5970. Watch a utube on how to disassemble the 5970 to get at the fan. This isn't in English, but, watch & learn. Search Radeon 5970, Radeon 5870, you will get hits for disassembly:

    http://www.youtube.com/watch?v=kDDO492ofnw

    You will need a mini-Philips head screwdriver. You will need new hi-performance heatsink compound for the gpu pair. After you disassemble yours, be sure to blow your videocard heatsink out. It's probably time to do it anyway. When you pop your fan apart, you can dunk it in the sink to remove heavy buildup then hit it with qtips/windex afterwards to get the rest of the gook off. Over time, the gunk on your fan blades actually adds weight to the rotating mass of the fan, which exacerbates the rattle, huh? Wash/clean the fan blades, then relubricate the shaft; see if that doesn't make it quiet for you. I used sewing machine oil on mine, but do not use wd-40. Engine oil works too, anything but wd. If you need a new replacement, they're on eBay, but there are two styles, I forget which is right, I know one is wrong, it has to do with the fan mount screw hole alignment I believe. Email the vendor if you have to ask is his is right. Search Radeon 5970 fan ...

    Click on Chris_M's profile, send him a private message ...

  • Tesla1856

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    Posted December 30th, 2013 17:00

    Issue #2:

     

    There is  the most irritating fan rattle coming from my HD5970.

    First, be sure it's the card. There are many other fans and snap-in pieces that can vibrate (if so shim them). I say this because previous card-swaps should have fixed it.

    If definitely the card, just fix or replace the fan.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Cass-Ole

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    Posted December 30th, 2013 17:00

    Actually, I was wayyyyy nervous about doing the surgery, but, afterwards, I was like, what was all the fuss? It doesn't require much to take it apart, but if you don't trust yourself, find a local pc shop to do it. The fans are inferior, even a new one will rattle/be noisy eventually, that's why I fixed mine instead. At one point it seized up entirely, that's when I fixed it for good. Haven't heard a peep out of it since, & then I went and lubed up the other 3 fans for good measure.

    The shaft needs lubed again, the blades need cleaned, it needs to be popped off and rebalanced, no wonder it acts ok after you thump it ... doing all that maintenance quiets them down ....

    I have 5970's & 5870's. I take manual fan control with Catalyst Control Center > GPU Overdrive. My fan rpm's under no load is set to constant 35%, & the cards never get hot. Why not open CCC, set manual fan control when you game, set fans to 50% or more when you game, those temps you report don't need to go that high. The stock fan settings in CCC are way too low. AMD doesn't use aggressive fan profiles to cool our cards. So take manual fan control.

    But in the least, blow your video card heatsinks out with air, to improve cooling ... good luck!  You can also use Alien Fx > thermals to bump your pci fan up when you game to circulate more air to your Radeon fan intake ... Cheers!

  • Br4dywork

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    Posted December 30th, 2013 17:00

    Thanks for the reply, Cass. I read several threads about the issue, and you're right, it seems to be notorious in the stock 5870s/5970s. Unfortunately all of my 5970s seem to have rattled from the get go, so I'd imagine I would need to order the replacement part. I was looking into some options on E-bay, but ultimately don't think I'm tech savvy enough to do it myself. Oddly enough the fan noise is not constant. Occasionally when waking my desktop up from sleep, restarting, or hard restarting, I'll get the rattle, but not always. For the past few years my solution, when the rattle is present, is to simply remove the side of the case and readjust the fan using my finger. I suppose the fan is simply loose or set wrong, so when it goes off balance the rattling begins. Seeing as how I can somewhat reliably curb the rattling, I'm more concerned from a cooling standpoint. Even when quiet, I'd imagine the fan isn't running at it's absolute best, and over the past few years I've reached upwards of 85-87c while under heavy load. From what I've read, the Cypress gpu has some pretty harsh throttling effects at high temperatures, and I'd hate for an inadequate fan to cause overall performance issues in an otherwise powerful machine.

  • Tesla1856

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    Posted December 30th, 2013 17:00

    Something like that would be the perfect solution, unfortunately I have a 5.1 speaker system that requires a black/orange/green hookup. I wonder if there is a switcher that could accommodate 5.1 and a headset?

     
    Ya, it's really just 2.0 to 2.0 because you keep Windows set to stereo.
     
    A nice USB gaming headset (Plantronics, Logitech, etc.) isn't that much. The 5.1 speaker system will (should) switch off while it's connected in front. Put the money there.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Br4dywork

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    Posted December 30th, 2013 18:00

    I've been tossing a few ideas around and that's one of them. A couple of concerns with that solution are that A. I just got the headset as a gift. I could return/exchange it, but I'd rather not and B. From what I understand, USB headsets don't utilize your sound card.

    After reading your switcher suggestion I searched for a 5.1 switcher and actually found an interesting solution on one of the boards. Someone suggested that when using a 2.1 switcher with 5.1, you could actually just keep the center/rear channels plugged into the sound card, and just use the 2 audio ports on the switcher for the front channel/headset. Then when using the switcher to go to headset mode, just change your settings from 5.1 to stereo.

    Would sound quality be compromised @ all with a USB headset? Due to it bypassing the sound card.

  • Tesla1856

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    Posted December 30th, 2013 22:00

    I've been tossing a few ideas around and that's one of them. A couple of concerns with that solution are that A. I just got the headset as a gift. I could return/exchange it, but I'd rather not and B. From what I understand, USB headsets don't utilize your sound card.

     

    After reading your switcher suggestion I searched for a 5.1 switcher and actually found an interesting solution on one of the boards. Someone suggested that when using a 2.1 switcher with 5.1, you could actually just keep the center/rear channels plugged into the sound card, and just use the 2 audio ports on the switcher for the front channel/headset. Then when using the switcher to go to headset mode, just change your settings from 5.1 to stereo.

     

    Would sound quality be compromised @ all with a USB headset? Due to it bypassing the sound card.

     
    Right, you could ... but I didn't think you wanted to get into all that. You might also have to turn off 5.1 speakers when not using them. I love that little switch box. Switches between Dell 2.0 speaker bar and ear-buds by pressing a button. I connect my USB 5.1 Gaming Headset for serious gaming.
     
    Ok, well then ... in that case, this might be better. But this exact one because reviews are good. Been meaning to buy one myself to try out ... as I drop analog.
     
     
    Yes, anything USB uses the audio chip in the device. It basically like the little audio circuit on your motherboard. Both are just a few chips and uses the main processor for power. It works fine.
     

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.