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JTC2

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11 years ago

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JTC2

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September 4th, 2015 12:00

Alienware shipping dates

Does anyone know why when you order a new Alienware from Dell, the delivery time is just under two months?  Just ordered a 17 at the end of august, and its in the pre-production stage, with a shipping date on October 23! is that normal or is there a problem I should be concerned about?

  • beamermt79

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    Posted September 5th, 2015 12:00

    A part or two is probably on back order.  While a 2 month wait is not 'normal' it really depends on what part is on back order and how fast the manufacturer can get it to Dell. 

  • Roguenc

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    Posted September 5th, 2015 13:00

    JTC2 yeah my new purchase is also not shipping until the 23rd of October too. Bummer as I am really looking forward to my new laptop.. !

  • beamermt79

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    Posted September 5th, 2015 15:00

    It could very well ship within a week or two depending on the part and when they get their supply.  They just like to give themselves some wiggle room (or a lot in this case).  It could also be that there are a lot of people buying the same product as you are.  Unless it is 'ready ship' or whatever they call it, Dell puts your product together as it comes in so they are not already made.  I know how you all feel though. 

  • purple397

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    Posted September 6th, 2015 18:00

    My experience with Dell Alienware is that they, realizing how angry people get when they do not get their computer by the date promised, substantially pads the date when it should be  delivered to you.  


    Be of good cheer, they do intend to get your computer as fast as they can.  

    I also suggest that Alienware Technical Support, (for the US) while only a phone number, is excellent.   So after you get computer, If you have a problem of any kind, I suggest you first try to call them, before asking on Forum.    Although the Dell folks who post replies here have been usually accurate. 


    I purchased extra year of Alienware Technical Support.   Of course, do what you think best for you situation. 

  • Roguenc

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    Posted September 6th, 2015 18:00

    we got the 3 year on both technical support and the drop repair as well.


    Thanks for the feedback!

  • JTC2

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    Posted September 9th, 2015 08:00

    Thanks! 

    I just thought that was a little long to be waiting. I wonder if it would be worth while to call and see what the part is... maybe get a slightly better one that they have in stock...