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mineski1989
2 Posts
0
11521
November 6th, 2012 22:00
Alienware x51 auto shutdown
HI,
I just got my alienware x51 few days ago and when i open it in a few minutes ( maybe 30 minutes) it shut down automatically and monitor says no signal. I have to pull out the plug to off it. Then when i put on again alienware doesnt reboot anymore but the lights is on and i can hear the fan. so i have to pull out the plug again. Then when i put on again the windows says windows have recovered from unexpected shutdown and blue screen.
This already happens 4 times.
I Live here in philippines.
Please help me i want to play already with my alienware x51.
Alienware-L_Por
842 Posts
574
0
Posted November 9th, 2012 08:00
You can also try these steps. Have you tried changing the power options on the control panel to high performance?
mineski1989
2 Posts
574
0
Posted November 10th, 2012 20:00
Hi looks like the unit more getting worst. I talk to dell chris and he said i can change it to a08 bios version to solve this alienwarex51 gtx660 a06 301.42 crashed issue but now my unit just completely black screen.
When i turn on the unit it just go black screen but i can hear the fan , and keyboard is working buy checking the numlock light if it is blinking when pressing the key. It just go black screen all the way. I waited for almost 1 hour but it is still black screen.
What i will do now? I just want a plug and play unit but this unit has problems when turning on in the very first time.
Alienware-L_Por
842 Posts
574
0
Posted November 16th, 2012 12:00
Please, send us an e-mail to AWSocialMedia@dell.com with your tag and phone and we'll get back to you as soon as possible.
mav711
245 Posts
574
0
Posted November 8th, 2012 13:00
I would recommend contacting support. Could be a power supply issue and they could help you with that or with other troubleshooting steps/ideas.