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pete5001

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9 years ago

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pete5001

1 Message

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1074

June 30th, 2017 09:00

Area 51 front audio jack broken

Today my front audio jack stopped working. This has been tested on multiple devices already and is definitely a hardware issue since the Sound Blaster jack audio detection popup no longer comes up when something is plugged into the port, it does still come up for the microphone port.

I have re-installed all the drivers just to double check but still no luck.

When something is plugged in I can still hear static so there definitely is still a connection.

I opened up the right panel to see if anything is disconnected but it still seems to be all connected properly inside. 

Anyone else experienced a similar issue? Any ideas how this could be resolved or what to check on the hardware side of things?

Thank you!

  • Tesla1856

    10 Wizard

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    Posted June 30th, 2017 14:00

    Old Area51 R1 or newer R2?

     

    Does it work in the back ports?

    Dell Rockstar

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  • Eimy_B

    6 Operator

    4365 Posts

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    Posted June 30th, 2017 14:00

    Hi pete5001‌,

    Yes, it seems to be a hardware problem. If your system is still in warranty, send me a private message with the Service Tag so I can assist you further.