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GozmitJosh
15 Posts
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16297
March 4th, 2011 17:00
Control Panel Freezing
I have the Alienware M15x laptop. Bought it a little over 2 months ago. Here are my specifications in case this matters...
Operating System - MS Windows 7 Home Premium 64-bit SP1
CPU - Intel Core i7 740QM @ 1.73GHz (Clarksfield 45nm Technology)
RAM - 6.0GB Dual-Channel DDR3 @ 660MHz (9-9-9-24)
Motherboard - Alienware (CPU 1)
Graphics - NVIDIA GeForce GTX 460M
Hard Drives - 313GB Western Digital WDC WD3200BEKT-75KA9T0 ATA Device (SATA) 51 °C
Optical Drive - PLDS DVD+-RW DC-8A2SH ATA Device
Audio - High Definition Audio Device
My problem is whenever i start up the control panel the windows "explorer.exe" process will freeze within 2-3 seconds and i will have to end the process and restart it. After the restart the control panel will work fine with no problems. It will happen only once. If i restart or shutdown my laptop and start it back up again the control panel will freeze once more upon first try then work like a charm from then on till my laptop shuts down again :(
I'm 100% sure i have no viruses/spyware/malware running or anything that may be tampering with me. I have already done a fully clean reinstall of windows 7 and this problem is still happening. I have had no luck with google or searching the internet.
839
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Posted March 4th, 2011 18:00
I haven't seen that in a long time, but once it was due to a driver or program that wanted to display it's icon inside the Control Panel, but it was corrupt, didn't install properly, not compatible ... something like that. I think I ended up booting to Safe Mode and uninstalling the offending program.
Also, try: http://support.microsoft.com/kb/929833
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
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Posted March 4th, 2011 18:00
Sorry but that did not solve the problem :(
This has happened since the first day i opened the laptop out of the box and started it up? Could it be the resource cd/dvd that came with my laptop that has windows 7 installed on it. I reinstalled windows 7 with that dvd....but i do have a paid windows 7 dvd i can try to reinstall from that one instead.
839
0
Posted March 4th, 2011 19:00
reported 100% verification no problems
also yes command center is installed and works fine...and yes i do have that service but it is not started.
852
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Posted March 4th, 2011 22:00
reported 100% verification no problems
Good
also yes command center is installed and works fine...and yes i do have that service but it is not started.
Well, it's a long-shot, but it might have something to do with AlienFusionService.
See this thread (Page 8) and others. The work-around seems to be opposite for AW desktops and laptops.
http://en.community.dell.com/owners-club/alienware/f/3746/t/19309885.aspx?PageIndex=8
So, either "Disabled" ... Not Running normally
or "Automatic (Delayed Start)" ... Always Running normallyDell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.852
0
Posted March 5th, 2011 17:00
Well, it's a long-shot, but it might have something to do with AlienFusionService.
See this thread (Page 8) and others. The work-around seems to be opposite for AW desktops and laptops.
http://en.community.dell.com/owners-club/alienware/f/3746/t/19309885.aspx?PageIndex=8
So, either "Disabled" ... Not Running normally
or "Automatic (Delayed Start)" ... Always Running normallyNope sorry doing both "Disabled" or "Automatic (Delayed Start)" did not solve the problem.
Im still wondering why it crashes the first time and not the second time? What changes after i have to restart the control panel?
852
0
Posted March 5th, 2011 21:00
Create the error, then look in Event Viewer for the error.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.852
0
Posted March 6th, 2011 15:00
Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 3/6/2011 5:47:33 PM
Event ID: 1002
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: GozmitJosh-PC
Description:
The shell stopped unexpectedly and explorer.exe was restarted.
Event Xml:
1002 0 4 0 0 0x80000000000000 5480 Application GozmitJosh-PC explorer.exe
Sorry is it looks a little messy
373
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Posted March 6th, 2011 16:00
Does not show any errors or events :(
That doesn't sound right. Are you sure you are looking at the proper screen, on the proper date?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.373
0
Posted March 6th, 2011 16:00
Does not show any errors or events :(
Tesla1856
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839
0
Posted March 4th, 2011 18:00
What did "sfc /scannow" report?
It's a very rare problem these days (on Win-7) so I don't think you will know what is actually causing it until you have fixed it. I doubt it's the OEM Windows install disc, but ya never know.
I think the AW laptops have some kind of AlienFX/MIO-Board hardware installed ... and something like the desktop's Command Center ... right?
Is Command Center installed and working ok?
Do you have a Service called "AlienFusionService" ?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.