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KWGxyz

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12 years ago

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KWGxyz

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10489

August 13th, 2014 09:00

New alienware 17 small problem

I've had my alienware 17 laptop for a week now, and I like it a lot ..... except for one thing, the number pad delete key. It is looser than the other keys and sits higher on its front and left side ,I noticed it the first night cause the light source under the key is so visible. What can be done about this? I would hate to dismiss this and then have problems down the road. I've paid a lot of money for something that is flawed when new. I believe I have 30 days to return, yet I need a computer right now. I know it sounds like a small problem, yet the key has more play in it than the other keys and that extra light coming from the delete key is so obvious that its impossible to forget. Other than that its a very nice computer. Performance is so much better than anything I've have ever owned. That being said, should I only use dell drivers for my Nvidia 860 or is it ok to use drivers straight from Nvidia?
  • KWGxxx

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    Posted August 14th, 2014 15:00

    had to change my account because my kwgxyz email account was not recognized by dell and i could not sign back in. Is this the official dell support or is it over the phone?
  • KWGxxx

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    Posted August 15th, 2014 14:00

    Who can I talk to at dell to tell me what options I have with this problem?
  • KWGxxx

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    Posted August 17th, 2014 12:00

    HELLLLLOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • Milena M458

    6 Operator

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    2699 Posts

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    Posted August 19th, 2014 14:00

    Hello KWGXXX!

    We may be able to fix this problem with a replacement of keyboard, if you live with in US or Canada send me a PM with your service tag a brief description of the problem; otherwise you will need to contact the technical support site in your country. 

  • KWGxxx

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    Posted August 25th, 2014 11:00

    trying to send pm cant tell if its going through. Service Tag: The delete key on the number pad sits higher and is looser than the other keys. more light shines from this making it noticeable. I live in the US. Thank you