UNSOLVED
Blue Screen Error Message
I have a dimension 1100 w/XP Pro sp2. Today, after having the computer for a little over a year, we got a blue screen error message while on the internet as follows:
"A problem has been detected and Windows has been shutdown to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
--Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video ___pters. (the word was cut off the page)
--Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options and then select safe mode.
Technical information:
stop: 0X0000007E (0XC0000005, 0XF83B5379, 0XF8997A10, 0XF899770C)
ntfs.sys - address F83B5379 base at F8390000, datestamp 41107eea
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."
I rebooted and things seem to be working right now. I don't understand why the message occurred or what I would do regarding BIOS (I don't know what that is) updates or driver issues.
Can anyone provide any input or explanation or assistance with how to avoid this problem or fix it if it happens again? Thank you.
600
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Posted April 11th, 2007 23:00
Lots of resources on the net to understand and fix these problems.
The 7E error can be caused by insufficient disk space. How big is your hard drive and how much free space is left? Try removing old .tmp files, clearing the browser cache and archiving some of your photos and music onto CD.
When was the last time you defragged this hard drive, checked it for errors and scanned for malware?
There's also this from Microsoft, but I would NOT do this patch until you've done all the things I've suggested AND the same error keeps coming back. Some times you can get an error once and never see it again...
http://support.microsoft.com/?kbid=900485&sd=RMVP
Ron
600
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Posted April 12th, 2007 02:00
Check your 'Event Log' for any hard drive errors. If there are drive time outs or sector errors listed, it may be a good time to get a new hard drive.Steve600
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Posted April 13th, 2007 00:00
Thanks a ton, Ron. I really appreciate the feedback. I believe it is a 60gig hard drive and don't know how much is available (because I don't know how to check). This may (or may not) surprise you but I am a relative novice when discussing the issues/tools you suggested trying. I don't know how to do any of them except archiving some photos/music to cd. I would love any insight/tips/pointers you have so that I can: remove .tmp files, clear the browser cache, defrag the hard drive (though I checked on the computer and think I can do this or at least get to the defragmenter and read through the instructions), check the hard drive for errors, and scan it for malware. Thanks again.600
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Posted April 13th, 2007 15:00
Start>Programs>Accessories>System Tools>Disk Cleanup
(Your path to Disk Cleanup may be slightly different)
.tmp files
Start>Search
Type in: *.tmp
Select and delete .tmp files.
Browser cache:
If you use Internet Explorer (Other browsers may be slightly different)
Tools>Internet Options
Click General Tab
Click Delete Files
Check Delete Offline Content
Click OK
Check hard drive for file errrors:
Start>Run
Type in: chkdsk c: /f
Click OK
You'll get a message about hard drive not being available. Accept the offer to run chkdsk at next boot. Reboot and chkdsk will run before XP loads. This can take a few minutes.
Defrag (also tells you how much free space you have left)
(Turn off screen saver before defragging; anything that writes to hard drive while defrag is running will make it stop and start over, never finishing.)
Start>Programs>Accessories>System Tools>Disk Defragmenter
(Your path may differ)
System file checker:
Start>run
type in: sfc /scannow
(space between sfc and /)
click ok
Insert XP CD if sfc requests it and reboot when it's done.
Get busy! ;)
Ron
Message Edited by RoHe on 04-13-2007 09:23 AM
600
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Posted April 15th, 2007 02:00
I think I'm going to try this patch out. I have a Dimension Desktop, a compaq laptop, and a Sony Vaio laptop, and ALL of these have started displaying this error on shut down within the last couple days. I run a firewall and symantec anti virus religiously.I called DELL techincal support and the solution was to revert my desktop back to the day I got it.Not even an option for me as I can't risk losing everything. I am determined this is a Microsoft bug because everyone of my pc's are dong it. I have even performed the restore function back one week on all the pc's mentioned. What's interesting is once I do this they run & shutdown fine. UNTIL.....the Windows updates download and install, Then I'm right back to where I started. I have not installed any new hardware or software on any of these pc's that would cause a conflict. The REAL interesting part is that the only way the RESTORE function works sucessfully is when I do it in safe mode. Otherwise I get a message stating restore was unsucessful.I'm at my wits end already! All my pc's have plenty of disck space available. I run defrag and disk cleanup on a regular basis.I will let you all know what happens with this patch.600
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Posted April 15th, 2007 02:00
450xdad
What error message and what patch are you talking about? And why did you post in this thread?
Ron
600
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Posted April 15th, 2007 13:00
your message....RoHe
Gold
Posts: 5571
Registered: 10-25-2004
Viewed 107 times
Lots of resources on the net to understand and fix these problems.
The 7E error can be caused by insufficient disk space. How big is your hard drive and how much free space is left? Try removing old .tmp files, clearing the browser cache and archiving some of your photos and music onto CD.
When was the last time you defragged this hard drive, checked it for errors and scanned for malware?
There's also this from Microsoft, but I would NOT do this patch until you've done all the things I've suggested AND the same error keeps coming back. Some times you can get an error once and never see it again...
http://support.microsoft.com/?kbid=900485&sd=RMVP
Ron600
0
Posted April 15th, 2007 15:00
Maybe all of this belongs in the Software>Windows XP subcategory. What do you think?
There are some relevant side issues to these problems under discussion in that part of the Forum, including the fact that Dell doesn't provide Windows XP CDs to its UK customers, so if you get Windows messages saying that you need to reload certain parts of XP - you've had it mate if you live in the UK and your PC is out of warranty!
Too_Many_Blue_S
6 Posts
600
0
Posted April 11th, 2007 11:00