UNSOLVED
Computer Cannot Recognize Plug and Play Devices.
My computer cannot recognize Plug and Play devices, I emailed Microsoft Support to help the problem to be fixed. Sadly - I have not got a response to the latest email.
First email response is as follows:
Use the Mouse
=============
First, please disconnect all USB devices and then perform the following steps:
Note: If you are using a USB mouse, please follow the "Use the Keyboard" steps to reinstall USB controller
1. Click "Start", go to "Run", type in "devmgmt.msc" without the quotation marks and press "Enter".
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows XP will reinstall all USB controllers automatically.
Use the Keyboard
=============
First, please disconnect all USB devices. Then, go through the following steps:
1. Press "Ctrl + Esc" to open the Start Menu. Press "Up" and "Down" to move the highlight to "Run" and press "Enter".
2. Type in "devmgmt.msc" and press "Enter".
3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".
4. Press "Right" and expand it.
5. Press "Down" to move to the first item and press "Delete" to remove it.
6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".
Then, restart your computer and Windows XP will reinstall all controllers automatically.
What’s the result? If the issue persists, please collect System Information for further research.
How to collect System Information
===================
1. Click Start, click All Programs, click Accessories, click System Tools, and click System Information.
2. On the popup window, on the menu bar, click File, click Save, click "Desktop" on the left pane, and type "NFO" as its file name.
3. Please find the file "NFO" on the Desktop and send it as an attachment to v-30als@mssupport.microsoft.com.
In addition, please capture a screenshot if any error messages are received.
How to capture a screenshot
============================
1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click "Start", click "Run", type "mspaint", and click "OK".
3. In Paint, click Paste under the Edit Menu, click Save under the File menu, type a file name for the screenshot, choose JPEG as "Save as type", click “Desktop” on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment to: v-30als@mssupport.microsoft.com.
This did not work, and I told him so. His next step was for me to do the following:
Based on the current situation, I suggest we try the following steps to troubleshoot this issue.
1. Right click My computer, and chooses properties.
2. Click the "Advanced" tab, and then click "Environment Variables"
3. Click "New" under the "System Variables"
4. Enter "DEVMGR_SHOW_NONPRESENT_DEVICES" (without quotations) in the Variable Name, and set Variable Value to 1.
5. Click OK to apply the change.
5. Right click My Computer, choose Properties, and then choose Hardware from the tab, click Device Manager.
6. Enter Device Manager, and choose View from the tab and "Click Show Hidden Devices".
7. Please browse the Device Manager to check if there are any problem devices (there will be a yellow ! next to the item if there is a problem) or hidden device (Which is grey), right click on it and choose uninstall if any.
8. Please also uninstall all devices listed in the "Other devices" category.
9. Restart your computer.
Again, this step did not work.
Lastly, I got this:
1. Click "Start", go to "Run", type in "regedit" and press Enter.
2. Locate the following key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE]
3. Right click IDE and click "Export". Type a name for it and save this key as a backup.
4. Double click to expand "IDE". All IDE devices, including the hard disk and CDROM devices will be listed under IDE.
5. Right click the entries for the CDROM devices and click "Delete" to delete them.
I was unable to delete the entries for the devices, and I told him so. I did not get a response. Is there anyone out there that can help me? It would be greatly appreciated.
First email response is as follows:
Use the Mouse
=============
First, please disconnect all USB devices and then perform the following steps:
Note: If you are using a USB mouse, please follow the "Use the Keyboard" steps to reinstall USB controller
1. Click "Start", go to "Run", type in "devmgmt.msc" without the quotation marks and press "Enter".
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows XP will reinstall all USB controllers automatically.
Use the Keyboard
=============
First, please disconnect all USB devices. Then, go through the following steps:
1. Press "Ctrl + Esc" to open the Start Menu. Press "Up" and "Down" to move the highlight to "Run" and press "Enter".
2. Type in "devmgmt.msc" and press "Enter".
3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".
4. Press "Right" and expand it.
5. Press "Down" to move to the first item and press "Delete" to remove it.
6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".
Then, restart your computer and Windows XP will reinstall all controllers automatically.
What’s the result? If the issue persists, please collect System Information for further research.
How to collect System Information
===================
1. Click Start, click All Programs, click Accessories, click System Tools, and click System Information.
2. On the popup window, on the menu bar, click File, click Save, click "Desktop" on the left pane, and type "NFO" as its file name.
3. Please find the file "NFO" on the Desktop and send it as an attachment to v-30als@mssupport.microsoft.com.
In addition, please capture a screenshot if any error messages are received.
How to capture a screenshot
============================
1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click "Start", click "Run", type "mspaint", and click "OK".
3. In Paint, click Paste under the Edit Menu, click Save under the File menu, type a file name for the screenshot, choose JPEG as "Save as type", click “Desktop” on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment to: v-30als@mssupport.microsoft.com.
This did not work, and I told him so. His next step was for me to do the following:
Based on the current situation, I suggest we try the following steps to troubleshoot this issue.
1. Right click My computer, and chooses properties.
2. Click the "Advanced" tab, and then click "Environment Variables"
3. Click "New" under the "System Variables"
4. Enter "DEVMGR_SHOW_NONPRESENT_DEVICES" (without quotations) in the Variable Name, and set Variable Value to 1.
5. Click OK to apply the change.
5. Right click My Computer, choose Properties, and then choose Hardware from the tab, click Device Manager.
6. Enter Device Manager, and choose View from the tab and "Click Show Hidden Devices".
7. Please browse the Device Manager to check if there are any problem devices (there will be a yellow ! next to the item if there is a problem) or hidden device (Which is grey), right click on it and choose uninstall if any.
8. Please also uninstall all devices listed in the "Other devices" category.
9. Restart your computer.
Again, this step did not work.
Lastly, I got this:
1. Click "Start", go to "Run", type in "regedit" and press Enter.
2. Locate the following key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE]
3. Right click IDE and click "Export". Type a name for it and save this key as a backup.
4. Double click to expand "IDE". All IDE devices, including the hard disk and CDROM devices will be listed under IDE.
5. Right click the entries for the CDROM devices and click "Delete" to delete them.
I was unable to delete the entries for the devices, and I told him so. I did not get a response. Is there anyone out there that can help me? It would be greatly appreciated.
mombodog
2 Intern
•
12735 Posts
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Posted July 22nd, 2007 17:00