Hi,

Did you try the suggested steps that I posted to your previous post.

Steve

Yes, I uninstalled OnFlow but still getting Plugin Error...

Hi,

There could be several area that this could come from. First you should run IE repair tool to see it that fixes that problem--access it by going to your control panel and add/remove programs > find IE in the list and highlight it > check to repair IE > OK.

If this doesn't repair the issue then troubleshooting your java problems can be done with info contained HERE. If you are still having problems after this, there are several other options so post back with results.

Steve

PS: Even though you say that you only can't download, you might want to do THESE steps.



Message Edited on 08/28/01 09:30PM by Steve Anderson

Hi Steve,
I would use the repair tool but it is not listed under Add/Remove Programs! This confuses me b/c I am running on IE right now.
I could not download on the Java site. And I did everything on the WINUP "http://support.microsoft.com/support/kb/articles/Q193/3/85.ASP?LN=EN-US&SD=gn&FR=0&qry=cannot%20view%20windows%20update%20site&rnk=2&src=DHCS_MSPSS_gn_SRCH&SPR=WUPD" site except for the last instruction - I could not download MS VM build 3802. But I do have the latest critical update.

Your help is very much appreciated, as also I really do not wish to format my computer!
So far nothing has worked though...

Angela

Hi Angela,

Well, we've eliminated one thing that could be causing your issue. What version of IE do you have? Open IE > Help > about IE > Post the version # and any update info that might be listed.

Try this: Start > Programs > Accessories > System Tools > System Information > Tools > see if IE repair tool is listed there.

Steve

PS: Can you download if you turn off your AntiVirus program?

If you don't have an AV running then you should go to Trendmicro and see if you can run their HouseCall internet scan.

Will be back online after noon.

S.



Message Edited on 08/29/01 04:54AM by Steve Anderson

Hi,

Please see THIS and let me know what you find.

Steve

Yes it was listed, so I repaired it and rebooted but still same problem.
I have tried to download without McAfee and ZA but still same response.

I am going to try your suggestion in our other discussion board where you directed me to http://delltalk.us.dell.com/messages/message_view.asp?name=dim_other&id=zuybb and to call RR.

And Steve, I must thank you so much... this support has been the most prompt and expert that I have ever received from Dell. The support technicians over the phone are of no use. Besides waiting on hold for 25 minutes, they don't seem to care nor are interested in the end user's problem at all. I have contacted them twice and will never do it again.

Steve Anderson wrote:
- Hi Angela,
-
- Well, we've eliminated one thing that could be
- causing your issue. What version of IE do you have?
- Open IE > Help > about IE > Post the version # and
- any update info that might be listed.
-
- Try this: Start > Programs > Accessories > System
- Tools > System Information > Tools > see if IE
- repair tool is listed there.
-
- Steve
-
- PS: Can you download if you turn off your AntiVirus
- program?
-
- If you don't have an AV running then you should go
- to
- href="http://housecall.antivirus.com/">Trendmicro<
- /a> and see if you can run their HouseCall internet
- scan.
-
- Will be back online after noon.
-
- S.
-
-
-
- Message Edited on 08/29/01 04:54AM by Steve
- Anderson

After chatting with RR Online Tech Support, who was very helpful, they said I probably had some download accelerator installed at one time.
I can download from Netscape, so I downloaded the ie5setup.exe of IE5.5 (they do not support IE6). I am going to attempt to uninstall IE & Outlook Express, then install it like it was brand new to the pc.
I will status you!
And thanks so much!