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Replacement graphics card
Hello, My computer was out of warranty 1 week and my graphics card failed but dell replaced it, do I have a warranty on the replaced card? the replacement has now gone faulty. It's a GTS 240 and the fan is seriously struggling to spin and making all sorts of noises.
shesagordie
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Posted February 1st, 2012 14:00
SuperGum
No, there is no Dell warranty on the graphics card, after the warranty expires on the computer, unless you purchased a new retail card from Dell.
Bev.
SuperGum, if fans are causing you grief, you might consider a fanless design.
Or, a new, high quality fan and heatsink should solve the problem. The Accelero L2 is used by various video card manufacturers on their current offerings. It's quiet, thermostatically-controlled, and effective. At under $30, it's considerably cheaper than a new card.
shesagordie
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Posted February 1st, 2012 15:00
DELL-John C
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Posted February 2nd, 2012 03:00
SuperGum
No, there is no Dell warranty on the graphics card, after the warranty expires on the computer, unless you purchased a new retail card from Dell.
Bev.
Hi there,
This is not strictly correct - it depends on the country that you are in and any applicable laws for those countries. For example, I'm based in the UK and in this same situation, we would cover the video card for an additional 90 days.
I would advise you to contact your local Dell Technical Support team who will be able to advise you whether or not you are still in warranty with the video card.
shesagordie
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Posted February 2nd, 2012 08:00
Hi, John.Under the circumstances, I think my post is appropriate, given the information posted by 'SuperGum', who makes no mention when the warranty ended, only that the card was replaced one week after it ended.Plus, how does one know, where a member resides, unless it's included in their post!Bev.DELL-John C
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Posted February 3rd, 2012 01:00
Hi Bev,
I've sent you a private message - I hope that's okay.
Other than that, I echo what rdunnill has said. The best thing to do in this situation is for SuperGum to call their local Dell Technical Support team who can clarify whether it is or is not in warranty.
SDirickson
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Posted February 1st, 2012 14:00
Only Dell customer service can answer questions about Dell warranty actions; this forum is peer-to-peer (user-to-user) help, with occasional participation by Dell product support (not customer service) types.