Hi svand,

I would suggest you to run a video card and video card stress test on the system. Please follow the steps below to run the test on video card on the system.

1.       Open the link http://dell.to/14YjKb2

2.       Select ‘Hardware’ under ‘Choose a Diagnostic Type’.

3.       Select ‘Video card’ and ‘Video Card Stress’.

4.       Click on ‘Run Diagnostics’ button.
5.       Let me know if the results.

Hi svand,

I’d advise that you update Microsoft .NET Framework on your computer from the link below, then check if you are able to run the test.

http://dell.to/13EFYA8

Also, disable the firewall and disable the popup blocker on the browser and check if it fixes the issue.

Please let me know if this helps.

Hi svand,

I had already tried disabling the firewall and it hadn't helped.  Installing the .NET Framework update did work and I was able to run the tests.  The Video Card Stress Test passed but the Video Card test failed.  I was told that US support couldn't help me and I was pointed to a link to a Japanese page which for me was a little less than useful.  I guess I'll call Dell here to see if they have anyone who can speak English.  I hate to get a new toy only to find out that it isn't working right.  Actually, the video card seems to be working fine, as far as appearances go, but something seems to be wrong inside.

The error report says:

I just ran Dell diagnostics on my brand new Dell inspiron R17 7737 with an Nvidia GeForce GT 750M and the video primary surface test fails with an error WCV07-LXQ. I window 10 and  Windows 10 task manager says that the board has the latest drivers and is working properly.  I haven't a clue as to what, if anything, is wrong or what to do about it.