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MattH88

updated

21 years ago

M

MattH88

27 Posts

0

12366

November 18th, 2005 19:00

XPS 5

Hi,
 
I've got my xps 5 for 3 months now. Since about one month ago or something my computer started to make an irritating noise. I don't know what it is really but from what I've been reading on this forum it would be the fans that are responsible for the (kind a loud) noise.
Also my harddisk is making a lot of noise when I start up my computer .. Is that normal ? I was starting to think 'bout my computer from 1995 with a harddisk that made a lot of noise aswell...
I really am not statisfied with this. Are there any other people who have this same problem with the xps 5 ? And if so .. are there any people who've solved this problem ?
 
I'm considering to complain to Dell in a few days .. Let's see what they'll have to say 'bout this problem.
 
Thanks in advance :smileyhappy:
Matt
  • bweed6

    806 Posts

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    0

    Posted November 18th, 2005 20:00

    if you are still covered by a hardware warranty Dell will replace your HDD for a noise complaint. back up your stuff and call 'em.
  • Aeterno

    99 Posts

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    Posted November 19th, 2005 00:00

    Hmm, I hadn't thought about the hard drive... Mine's been getting louder too...

    If you know much about working on your computer, I would suggest taking the fan shroud and the black bracket between it and the case out, then putting them back in... Something could have wiggled out of place there. If theres no difference, then call tech support.
  • MattH88

    27 Posts

    186

    0

    Posted November 19th, 2005 07:00

    hm .. Yeah, I think I will be calling tech support then.
    I don't know too much about installing and deinstalling fans ..
    I only know how to install the memory in to my computer and my harddisk .. I rather stay of the rest ...
     
    But thx for the reply's
  • MattH88

    27 Posts

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    Posted November 22nd, 2005 14:00

    Well .. do we have to pay for this new accessory ? Because it's not our fault that dell made his fans that loud, is it ?

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

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    Posted November 22nd, 2005 14:00

    All,

    There is a new CPU Fan & Shroud Assembly for both the Gen 5 and XPS 600. Part number XF731. Just contact Dell and have us send the part out.

    * CHAT with Dell

    * EMAIL Dell

    * Call Dell 1-800-624-9896


    DELL-Chris M (old account)

    #IWork4Dell

  • Aeterno

    99 Posts

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    Posted November 22nd, 2005 15:00

    If yours is still under warranty it will definately be free, otherwise you might have to persuade the service tech to give it to you ;)