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Shocktrooper
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October 19th, 2005 17:00
XPS/Audigy 2 Mic Issues
Since recieving my XPS 5 series I have been unable to use my mic for voice communications.
While the mic technically works I have to shout to be heard. I've set all volume settings to high.. boosted the mic volume and walked through the issue with tech support twice.
The third attempt at receiving tech support I was told it was a known issue and a patch would be released. That was 3 weeks ago and I am sick of not being able to chat with everyone I game with.
If anyone has a work around or fix please let me know.
While the mic technically works I have to shout to be heard. I've set all volume settings to high.. boosted the mic volume and walked through the issue with tech support twice.
The third attempt at receiving tech support I was told it was a known issue and a patch would be released. That was 3 weeks ago and I am sick of not being able to chat with everyone I game with.
If anyone has a work around or fix please let me know.
Message Edited by Shocktrooper on 10-19-2005 01:06 PM
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DELL-Chris M
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Posted October 19th, 2005 19:00
All,
Is this with a front panel mic connection or with the mic connection on the Audigy 2 rear I/O panel? If the front panel mic jack is the problem, it may just be the internal connection is not making proper contact. Open the case (with the power off) and reseat the cable from the front panel mic jack to the sound card.
If it's the rear panel Audigy mic connection, there may be a problem with the card and in that case contact Dell support.
Try this Creative Sound Blaster Audigy 1, 2/ZS & 4 2.08.0002 beta:
http://files.creative.com/manualdn/Drivers/AVP/8888/0x9B1818DE/SBA2_PCDrvBeta_LB_2_08_0002.exe
DELL-Chris M (old account)
#IWork4Dell
DELL-Chris M
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Posted October 24th, 2005 20:00
All,
Run the Creative Diagnostics. It should be on Start- Programs- Creative. Then, check the mic.
DELL-Chris M (old account)
#IWork4Dell
DELL-Chris M
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Posted October 25th, 2005 11:00
Shocktrooper
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Posted October 25th, 2005 16:00
I have tried both front and back mic ports without any difference in sound also, I have gone on to try several more mics with no noticeable improvement. I did have a problem with the driver installation though, the "non beta" driver from creative gives me a "no audigy 2 zs found on system" error and the beta crashed my system once. I did get the beta version installed but the issue is not fixed.
With calabration tried and volume controls maxed I still have to yell to get a hearable sound on any program from Teamspeak to the windows Sound Recorder. Its rather frustrating. Currently I am using a desktop mic, I pick it up and place it nearly in my mouth each time I wish to speak.. I can be heard... but still at a low volume.
I am still seeking a fix for this brand new XPS system hehe.Message Edited by Shocktrooper on 10-25-2005 12:51 PM
Shocktrooper
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Posted October 25th, 2005 16:00
Oh and the windows diagnostic tool passes on my system.This is a problem that has been going on for a long time with no apparent resolution. There have been numerous posts at the Dell support and SoundBlaster forums.
I wound up getting a USB headset, which works fine, but then I am unable to use its mic and listen to the internal audio card at the same time. Anyway, it looks like some progress is being made. Check out the bottom of page 4 of this thread:
there is a new driver that appears to help a bit. I installed it and it does improve the mic gain somewhat, though the sound is still weaker than from my USB mic.
Chris,
The card has already been replaced. I just want you to know that replacing the card does not fix the issue. replacing the front I/O panel does not fix the issue, replacing the cables does not fix the issue. Supposedly the issue has been escalated up to the L2/L3 level and i haven't heard anything back, this was over 2 months ago...

GuardianXPS
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Posted October 19th, 2005 18:00
I use my mic a lot too. Have you tried going into the sound settings and calibrate your mic? I use it a lot in Battlefield 2 and found that it works a lot better after doing that.
Let me know if you need help finding the calibration tool.
Hope this helps.
Guardian