Announcement Banner
UNSOLVED

shaun.gillies

updated

13 years ago

0

34836

April 28th, 2013 04:00

Alienware mx11 to tv problems Help!

hello i have an alienware mx11 r2 
i used to be able to  plug a hdmi cable from my lap top to my tv and it would project perfectly
but i since had an issue with my os so i had to factory restore my laptop and now i cannot get a signal to my tv
ive tried the windows + p and nothing happened 
can someone shed some light on my predicament 
cheers shaun
 

  • DELL-Rajath N

    6 Operator

    •

    1793 Posts

    647

    0

    Posted April 28th, 2013 04:00

    Hi Shaun,

    I suggest you to update the video drivers and try using the "Windows" + "P" keys to check if the TV can receive the signal from the laptop.

    You can download the drivers by punching in the Service Tag by visiting the following link:
    http://dell.to/QjjZDA

    Please let me know about your findings.

  • 647

    0

    Posted May 12th, 2013 21:00

    Hello, So I updated the drivers using my service tag number on the dell support site <ADMIN NOTE: Service tag removed per privacy policy> (nvidia GeForce gt335m v. 263.08, a02) And the attempted to connect my laptop to the tv again via hdmi it is a Samsung LCD And it still doesn't reconise that there is a monitor connected It's strange because six months ago it worked perfectly fine But I have however since then factory restored my mx11 Could this be an issue ? Thank you for your help !!

  • DELL-Nikhil D1

    6 Operator

    •

    2580 Posts

    647

    0

    Posted May 15th, 2013 05:00

    Hi Shaun,

    To assist you further, I would like to know the operating system installed in the system.

    If the system has Windows 7 installed, please install the chipset and Command center drivers in the order listed below:

    1. Chipset drivers: http://dell.to/1428BDN
    2. Command center drivers: http://dell.to/10y7Bml

    After installing the drivers, restart the system.

    Connect the laptop and TV with HDMI cable; press Fn key +F1 key to switch the display and check.

    Please post the results.

  • 647

    0

    Posted May 16th, 2013 00:00

    Hello ,

    thank you for your help thus far

    im running windows 7

    i have installed the above drivers but still no signal

    my hdmi cable is fine as it still works with my media player

    any other ideas

    thank you again for your help

  • DELL-Nikhil D1

    6 Operator

    •

    2580 Posts

    647

    0

    Posted May 16th, 2013 09:00

    Hi Shaun,

    Please follow the below mentioned steps:

    Ensure M11x-R2 is connected to the AC adapter:

    1. Disconnect the HDMI cable from the M11x-R2 and the monitor/TV
    2. Turn the monitor/TV off
    3. Open the Nvidia Control Panel
    4. Select Manage 3D Settings 
    5. Under the Global Settings tab, select High Performance Nvidia processor
    6. Click Apply- OK
    7. Close the Nvidia Control Panel
    8. Power the monitor/TV on
    9. Connect the HDMI cable to the monitor/TV, then to the M11x-R2 HDMI port
    10. Configure the monitor/TV using the Nvidia Control Panel

    If the above steps did not help:

    1. Open the Nvidia Control Panel
    2. Select Manage 3D Settings 
    3. Under the Global Settings tab, select Integrated graphics
    4. Click Apply- OK
    5. Close the Nvidia Control Panel
    6. Configure the monitor/TV using the Intel GMA 4500MHD display settings

    Please post the results.

  • 647

    0

    Posted May 16th, 2013 15:00

    Ok so I tried to do the above steps but nothing is coming up in my nivida 3d setting box

    If I could post a pic I would

    When I checked my dxdiag is says my

    Graphics driver has no problems

    I have taken photos for the above but can't figure out how to post them on here

    I've ordered a display to hdmi cable to see if my display port will project the screen

    As well but until that arrives I'd greatly appreciate any more feedback you could think of

    Thank you again Shaun

  • DELL-Nikhil D1

    6 Operator

    •

    2580 Posts

    647

    0

    Posted May 21st, 2013 07:00

    Hi Shaun,

    If the steps do not help, let’s try to uninstall and reinstall both the video card drivers.

    Please follow the below mentioned steps to uninstall both the video card drivers:

    1. Click “Start”.
    2. Click “Control Panel” and select “Device Manager”.
    3. On the “Device Manager” window, expand “Display adapters”.
    4. Right click “Intel(R) HD Graphics” and click “Uninstall”.
    5. Ensure to check the box “Delete driver software for this device”.
    6. Follow the on-screen instructions to uninstall the drivers.
    7. Right click “NVIDIA GeForce GT” listed under “Display adapters “and click “Uninstall”.
    8. Ensure to check the box “Delete driver software for this device”.
    9. Follow the on-screen instructions to uninstall the drivers.
    10. Restart the computer.

    After the system restarts please run Windows updates.

    1. Steps to run “Windows updates”:
    2. Push the “Windows” key to open “Start” menu.
    3. Type “Windows Updates” in the search box and select it.
    4. Run the Windows Updates.
    5. Check and install the Intel graphics card drivers displayed by Windows updates and restart the system.
    6. After the system restarts please install the NVIDIA GeForce GT graphics drivers from  the link: http://dell.to/17F08dH
    7. Click the above link, enter the service tag of the computer and select the operating system.
    8. Install NVIDIA GeForce GT listed under video.

    Check the functionality of the HDMI port and reply.