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purplecharm09
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January 7th, 2012 14:00
audio problem
Hello, i have a DELL INSPIRON 1440, windows VISTA sp1, 32-bit operating system.
I usually put my laptop in a hibernate mode instead of shutting it down to save my current activities and save time booting it. Few days ago, i turned my laptop on and audio was still working fine, no problem, and when i restarted it, my audio isn't working anymore. no audio from the speaker nor from the headphone. I didn't install anything and didn't make an update either prior to restarting it.
I did test the speakers, but all i get is this message, "FAILED TO PLAY TEST TONE". I downloaded the driver from dell, uninstalled the driver which is IDT HIGH DEFINITION AUDIO AUDIO CODEC, booted my laptop, install the driver, restarted my laptop, and the audio is still not working.
I tried system restore, but it can't be done. If I restore it to a restore point wherein my audio is still in good working condition, system restore couldn't complete successfully. No changes on my settings. But when I restore it to a point in which my audio isn't working anymore, system restore is successfully completed.
I tried DELL DIAGNOSTICS. From it, I was able to diagnose the problem.
- HEADPHONE PLAYBACK TEST (ERROR CODE:1B63:1A1B)
- INTERNAL MICROPHONE RECORD TEST (ERROR CODE: 1B63:181B)
(fyi: analog sound and internal microphone record test are functioning well.)
what should i do? can DELL FACTORY IMAGE RESTORE (restore factory settings) solve my prob, or is it a hardware issue? your help will be much appreciated. thanks
1. Restart the computer and tap the f12 key as soon as it starts to boot up .
2. Select 'Diagnostic' from the boot menu. The computer will run its pre-bootassessment tests (PSA) before Dell Diagnostics starts. During the PSA you
will hear some tones through the system speaker but this does not adequately
test the audio hardware. Dell Diagnostics plays an instrumental piece of music
complete with drums, so if you only hear some tones then you have only run the
PSA.
3. Dell Diagnostics should open after the PSA tests, or you should see an optionto open it. If you have ever reformatted your entire hard drive then Dell Diagnostics
will no longer be there as an option. In that case run it from the Drivers and
Utilities (Resource) CD if you have one.
Dell Diagnostics Audio Tests FAQ
4. Select 'Custom', then the audio tests.
5. The tests will run. Alternate between using headphones and listening to
speakers in case only one signal path is working.The tests will play some
audio and ask you whether you heard it.
6. If you don't hear the music during the test it definitely means there is ahardware failure somewhere in the system. In this case Dell will repair
the computer if it is still under warranty.
7.If you do hear the audio during the test but not when you boot back into Windows,that almost always means the hardware is okay but there is a problem with the audio
driver or with Windows.
8. Error codes: If you answer 'no' to any question that the test asks you, the testgenerates an error code that can tell a Dell technician that you answered 'no' to
that question. The test does not know the exact component that has gone bad.
Before answering 'no' to a question, make note of the circumstances at that
point so you will know in general what the error code means.
http://www.techyv.com/questions/sound-problem-my-laptop
Jim Coates
6 Operator
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13582 Posts
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Posted June 9th, 2012 05:00
Hello MarkBrR11. Please consider linking directly to my post instead of posting a copy of my words. Thanks.
Dell Diagnostics Audio Tests FAQ
http://en.community.dell.com/support-forums/laptop/f/3517/p/19351382/19768710.aspx#19768710