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srohit

updated

13 years ago

S

srohit

7 Posts

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91650

May 23rd, 2013 11:00

Cannot connect webcam

Model is Inspiron 5520.. Windows 8..

When I select the camera app from my desktop..it shows the message.."Connect a camera"

Also I cannot find Camera listed in device manager..

Please help me sort this out..

  • DELL-Appu S

    6 Operator

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    3079 Posts

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    Posted May 23rd, 2013 11:00

    Hi srohit,

    You may uninstall the USB root hubs and check if it makes any difference. To uninstall USB Root Hubs:

    • Expand ‘Universal Serial Bus controllers’
    • From the list, look for ‘USB Root Hub’
    • Right click, choose ‘Uninstall’, choose ‘Ok’
    • Uninstall all ‘USB Root Hub’ listed
    • Wait for all the drivers to get uninstalled
    • Restarted the computer
    • Restarting the computer will install ‘USB Root Hub’s automatically on the computer

    If there is an issue with loose webcam cable, you may press the area near webcam and see if it makes any difference.

    Please reply if you have any questions.

  • srohit

    7 Posts

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    Posted June 7th, 2013 05:00

    Actually I meant integrated camera..and not an external webcam..

    Would this work for that as well..??

  • DELL-Amogh G

    6 Operator

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    1499 Posts

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    Posted June 7th, 2013 05:00

    Hi srohit,

    You may find the webcam listed under 'Imaging Devices' in 'Device Manager'. If it is listed under 'Imaging Devices' you may download and install ‘Dell Webcam Application’ to make the webcam working again. You may refer to the link:  http://dell.to/14USs6C. Click ‘Download File’ and follow the on screen instructions.

    Hope this helps. I will be glad to assist you further.

  • maadawy

    2 Posts

    2983

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    Posted February 18th, 2014 02:00

    Hi I have a problem in the definition of the camera Type Laptop Win 8 _ bit 46_ Model:Dell E5520 Latitude Thanks

  • maadawy

    2 Posts

    2983

    0

    Posted February 18th, 2014 02:00

    Model is Latitude E5520.. Windows 8..bit64

    When I select the camera app from my desktop..it shows the message.."Connect a camera"

    Also I cannot find Camera listed in device manager..

    Please help me sort this out..

  • PudgyOne

    11 Legend

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    30315 Posts

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    106638 Points

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    Posted February 19th, 2014 09:00

    maadawy,

    Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct

    Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

    (Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.

    Try reading...

    Troubleshooting the Dell Webcam and Dell Webcam Central Software

    You can try this file, also known as Dell Webcam Central.

    Create a new unrestricted user account and try the webcam. Did the webcam work?

    If yes, log out and log back in to your account and try the webcam. Did the webcam work?

    If no, then the webcam became detached from the motherboard, usually near the webcam





    Rick