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Yassinos_gad

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12 years ago

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Yassinos_gad

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August 11th, 2014 17:00

dell latitude e6500 screen's without light

Hi !! i have Dell latitude e6500 his working but his screen is without light i don't know why so please help me

  • DELL-Ravi Ch

    Moderator

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    Posted August 11th, 2014 23:00

    Hi Yassinos_gad,

    There seems to be problem with the LCD screen on your computer to confirm we will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.

    1. Turn of the computer.
    2. Press and hold down the ‘D’ key on the keyboard and press the Power button.
    3. You will see different colors on the LCD screen. Please check if the colors are appearing on the screen.

    In addition, I would advise you to connect an external display and check for the issue.