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fdh54

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fdh54

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September 1st, 2015 13:00

Dell Vostro 3500 overheating.

When I turn on my Dell Vostro it will overheat every time and eventually shuts down. If I watch any video like a you tube video it shuts down even quicker. What to do?  I tried one of those cooling devices that you set it on top of that has two fans in it, but it only prolonged the time before it shuts down by a short period. Any advice is greatly appreciated.

  • DELL-Terry B

    6 Operator

    3481 Posts

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    Posted September 1st, 2015 13:00

    If the system is getting too hot the following document has basic troubleshooting steps.

    What is Normal System Heat?

    System can become warm to the touch during usage when -

    • Using for longer than 10-15 minutes.
    • Watching a DVD/Blu-ray.
    • Streaming online video.
    • Watching or Interacting with Flash Content
    • Playing Video Games or Online Games.
    • Using near a heat source or in a hot environment
      Fan noise and speed can increase or decrease due to the temperature of the system

    What symptoms will I experience if my system is overheating?

    • Random Shutdowns
    • System Locking up
    • System Freezing
    • Random Reboots

    Troubleshooting steps:

    Cleaning the Vents

    1. Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.
    2. Turn off the System
    3. Unplug the AC Adapter
    4. Remove the Battery, for instructions on how to remove the battery see the Service Manual.
    5. Use Compressed Air to blow the dust out of the vents.
      Do not use your mouth to blow the Dust out of a portable system. If using a can of compressed air use the can according to the directions on the side of the can as you can cause damage to the computer if used incorrectly.

    Update the BIOS

    An out of date BIOS can cause heat issues by having an outdated temperature table for the system.
    Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
    If you need assistance in Downloading and Installing Drivers or BIOS refer for Installation Instructions.

    Hardware Diagnostics Check

    For instructions on how to perform Hardware Diagnostics on your system, click here.

    Please let me know if you continue to have problems.

    TB