I have had my new Dell laptop for 9 days. 6 days ago I finally found a Dell support email address so I could get help with the fact that 2 keys came transposed on my keyboard. Got an automated reply soon enough but no follow up.  Since then, my brother was able to resolve that issue, but I have another issue with getting my mail through Outlook (Have to log into Bigpond).  Several hours of Bigpond support resulted in their telling me it is a factory settings issue, and that their experts could possibly resolve it for a minimum of $120.  Could cost much more.

Can anyone give me an email address to get some action?  I tried holding on the phone line for support, but was told the wait would be too long and to hang up.

At this rate my warranty will expire before I get my computer working properly.