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Andesit

updated

13 years ago

A

Andesit

5 Posts

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38657

June 4th, 2013 23:00

Hard disk failure Laptop XPS

Hi I bought my laptop around 2009, and this week it experience hard disk failure and asked me to back up file. It just saying the Samsung something and then C:/.  It displayed message I either need to replace it or fix it. and since then whenever I on my laptop it always asked me that. What happened? Why suddenly I got message hard disk drive failure? What to do?

Cheers

  • DELL-Allan D

    6 Operator

    2572 Posts

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    Posted June 5th, 2013 00:00

    Hello Andesit,

    This indicates to be a hard drive failure. In order to isolate the issue further, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action.

    I would also advise you to back up all the data before the hard drive completely fails.

    Please write back with results. 

  • Andesit

    5 Posts

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    Posted June 5th, 2013 01:00

    Code 0151

    Error Code 2000-0151

    Error Msg: Hard Drive 0:

                        Incorrect Status : 5E No additional sense information.

  • DELL-Allan D

    6 Operator

    2572 Posts

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    0

    Posted June 6th, 2013 06:00

    Hello Andesit,

    Error Code 2000-0151 means the optical drive is in Incorrect Status. We would have re-seat the Optical Drive.

    Before performing the steps, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety". Please see the Service Manual for instructions on how to remove and replace the CD/DVD Drive. After re-installing the Optical Drive re-run the diagnostics and check the functionality.

    Write back to us with results, I’d be glad to assist further.

  • Andesit

    5 Posts

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    Posted June 6th, 2013 20:00

    Hi Allan D,

    Could you provide me with close-shot picture of what is look like for the correct position of Optical Drive

  • Andesit

    5 Posts

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    Posted June 6th, 2013 21:00

    I tried and followed the instruction and still remain the same. Also got popped up message from Intel Rapid Storage Technology saying Disk on port 0: At risk

  • DELL-Allan D

    6 Operator

    2572 Posts

    668

    0

    Posted June 7th, 2013 06:00

    Hello Andesit,

    Please accept my apologies for the incorrect information provided in my last post. The error code 0151 indicates an issue with the hard drive. Please try re-seating the hard drive and re-run the PSA diagnostics. Check if you get the same error code. Please see the Service Manual for instructions on how to remove and replace the hard drive. 

  • Andesit

    5 Posts

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    0

    Posted December 28th, 2013 00:00

    HI Allan,
     
    I am apologised for the long overdue reply. Thank you for the support but
    I tried in the past to fix it but still get stuck in opening the Palm rest assembly. It is securely screwed. Is there Dell hep centre in Sydney so that I can bring it over there to get help? I can't do it myself.
     
    Also if my laptop can't read certain discs anymore, while when I played those discs on other device they worked. Should I change my optical drive?