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modi.nandish

updated

14 years ago

0

3437

September 30th, 2012 06:00

harddisk error

when i started pc checkup and i saw error WHD20-VJ7 and WHD16-Z1V.

now what m i do?

  • DELL-Chinmay S

    6 Operator

    •

    1819 Posts

    200

    0

    Posted September 30th, 2012 06:00

    Hi Modi.nandish,

    It seems to be an issue with the hard drive of your computer. You can run diagnostics on hard drive of your computer following the steps below:

    • Please restart the system.
    • As soon as you see the blue Dell logo, start tapping the ‘F12’ key.

    Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.

    • After you tap ‘F12’ key, a new window would appear in front of you. Use the 'Down' arrow key to highlight the option “Diagnostics”

    Note: (If Boot to the Utility partition option is not there then you will have a “Diagnostics” option to select which starts the diagnostics directly.)

    • When you get a prompt 'Were color bars displayed?’. Press 'Y' in case the color bars are displayed else press 'N'.
    • Continue running the test till you get a message: No errors found so far. Would you like to continue the remaining memory steps? It might take more than 30 minutes. Press 'N' and restart the computer.

    Please make a note of error message if you get any on screen. I am adding you as a friend; please accept my friend request and send me a private message with the system Service Tag so that I can check the system warranty details and help you further.

    Please reply with the information. 

  • 200

    0

    Posted September 30th, 2012 07:00

    error ; 0146

    error code : 2000-0146

    Targeted read test

    Test Started 9/30/2012 5:22:12 PM
    Error Message: Error while reading sector 107277198. 9/30/2012 5:22:46 PM
    Error Message: The test found 1 sector errors. 9/30/2012 5:22:49 PM
    Test Finished: Failed (Error code: WHD20-VJ7) 9/30/2012 5:22:51 PM

    SMART Short Self Test
    Test Started 9/30/2012 5:26:17 PM
    Error Message: The device reported the following status: The previous self-test completed having the read element of the test failed. 9/30/2012 5:29:39 PM
    Error Message: The first failing LBA value is 107277198 and the failure occurred after the device had been operating for 2355 power-on hours. 9/30/2012 5:29:39 PM
    Test Finished: Failed (Error code: WHD16-Z1V) 9/30/2012 5:29:41 PM


  • DELL-Chinmay S

    6 Operator

    •

    1819 Posts

    200

    0

    Posted September 30th, 2012 09:00

    Hi,

    Thank you for your quick response. It is an issue with hard drive of your computer. Please private message with the system Service Tag so that I can check the system warranty details and help you further.