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mwalczak

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mwalczak

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October 27th, 2002 05:00

Help my speakers stopped functioning!

So I'm enjoying some Sonic with my Genesis emulator and taking advantage of TV out and audio out. After about 4 hours of play which drained almost all my battery life, I disconnected everything and suddenly my laptop speakers NO LONGER WORK!!!!

The only way I can get sound now is through external speakers or headphones. This makes me SO MAD!!!! I didn't do anything and these stupid speakers just stop working!!! Anyone have any ideas or am I pretty much SOL and have to mail this back to Dell?

If so I'm not gonna bother till December when I get a new laptop.

  • turbolium

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    Posted October 27th, 2002 07:00

    Got the same problem just found out about it yesterday, but not sure how it happend since i usually use external speakers.

    Any one got any ideas plz..... on how to solve it

  • mwalczak

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    Posted October 27th, 2002 18:00

    I left my notebook off overnight and they started to work again. :)
  • turbolium

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    Posted October 31st, 2002 12:00

    Lucky U

    Mine still dont work :(

  • Rance485

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    Posted November 4th, 2002 17:00

    turbolium:

    I would recommend using the Dell Diagnostics disk to test your internal speakers. Just insert your Dell Diagnostics disk into the floppy drive and reboot the system. If you do not currently have this disk on hand you can download a file which will recreate the disk for you from our website. Just go to our website at the following address:

    http://support.dell.com/us/en/filelib/index.asp

    Insert your system's service tag in the text box labeled "System Service Tag" and click the "Go" button. You will be given a list of files and drivers specific to your system. Click on the "Diagnostics Utilities" category and then download the latest file to your desktop. Double click on the file and you should be asked to insert a blank, formatted diskette. Once this bootable disk has been created, restart your system with the disk still inserted in the diskette drive. The diagnostics program should automatically begin to load.

    Note: If your system came with a Diagnostic CD, go into the BIOS and set the CD to boot first, then reboot with the Diagnostic CD in the CD-ROM drive.

    If no audio is produced by the speakers then the test has failed. The speakers (or audio adapter) will likely need to be replaced to correct the issue.

    To have service arranged if the system is under warranty, you can, 1) contact our Mobile Computing Hotline at 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts; or 2) you can email mobile_support@dell.com If you do choose to email, make certain to include a brief description of your issue, with your service tag and the troubleshooting steps you have followed.

    Otherwise, you may wish to check the Dell Software and Accessories website - they are our Software and Peripherals online store and sell components from other vendors for our Dell systems, as well as Dell-branded parts and accessories.

     

  • turbolium

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    Posted November 17th, 2002 01:00

    Brrrrrrrr..........

    Thanks 4 advice about diagnostic, kind of forgot about it

    I Took the test but it only showed me one disk error... =(( which i already know about

    It didnt show me any errors about speakers.... =((

    So i dont even know where to look now i thougt it might be something with the Windows XP (im runnin)

    But i have formated hd twice since i found out about this problem....and its still of

    Sending my computer to the repair centre pritty much imposible to me since i leave quete far from the service centre

    And its my only computer .....,

    SO...................HELP................

    Yeah,

    You guys have any idea like shaking my computer pritty hard or dropping it from the balcony from 5th floor

    Please advice........

    Thanks...

    -Turbo

     

  • Rance485

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    298 Posts

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    Posted November 19th, 2002 17:00

    turbolium:

    The "audio" diagnostic test will ask you to listen for some tones and then it will ask you if you were able to hear them. If you answered "yes", then your speakers are functional. If you answered "no", then they are not and the test should have failed.

     

  • s_muncy

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    Posted January 12th, 2005 02:00

    ok, so when i run the diagnostics it says that my speaker functionality test failed (i have no audio, so yeah...) does that mean i have to send it away to get fixed? or is there something i can do?